Asiana Airlines: A Lesson in Emergency Training
This weekend the news rotation has been centered on the tragic Asiana Airlines flight 214 that crash-landed at San Francisco International Airport. The overnight flight from Seoul had 307 people on board. Miraculously, 123 passengers walked away without any catastrophic injuries. Although inconclusive, The National Transportation Safety Board’s preliminary reports indicate that the crash-landing was sadly due to pilot error.
Last week we discussed the importance of accident and emergency training preparedness, and the impact it can have on bottom lines, and lifelines. The pilot on flight 214 was relatively inexperienced when it came to landing this particular type of aircraft. The pilot’s approach speed was much slower than the designated 160 miles per hour, with the pilot deciding to abort the landing just 1.5 seconds before the scary impact.
So what, if anything could have been done to ensure this type of error does not happen? How could have Asiana Airlines averted this tragic loss? How do we ensure that mission critical staff and equipment operators know exactly what to do in the moment? But more importantly, how do we ensure they remember it? How do we transform corporate emergency training from a passive thought process activity to a innate and immediate response?
New ground breaking research is closer than ever in telling us how exactly our brains work. The use of these new findings has led to a massive transformation of corporate learning. Concepts like interval reinforcement, active recall and deep encoding are being used by airlines world-wide to not only improve the customer experience but also ensure proper safety procedures and training in critical situations, much like flight 214.
This research has become more than just that. It is actively in use by organizations across sectors everywhere. Innovative next generation corporate training solutions have emerged to take advantage of this cutting edge brain science, evolving the way we learn, remember and most importantly: operationalize critical on-the-job skills and training. How is your organization keeping up? Tell us.