A familiar (and unfortunate) story about knowledge in the workplace

We’re employed in a variety of industries and hold many different roles. But we do have one thing in common when it comes to work: we all run into questions we can’t answer on our own. That’s often where the similarity ends. From there, our stories diverge as we head down whatever paths we are forced to take to get the answers we need. Wouldn’t it be great if we all had a single, familiar way to get those answers—without being forced to blaze a new trail every time?

Tell me if this story sounds familiar. You’re at work, doing your thing when suddenly there’s a  question you can’t answer on your own. So, what do you do? First, you probably ask the guy next to you, but he doesn’t know the answer. Then you try to search your company’s intranet, but all you’re going to find find are dated PowerPoint and PDFs. Now it’s time to ask your manager, but they’re busy doing … manager things. So now you send an email to the designated subject matter expert and that’s going to work, right? Nope. It bounces back because they’re on vacation. So, what do you do? You either have to wait for someone to have time and the knowledge to help you or take a guess and hope that it works out.

Sound familiar? Well I think that story SUCKS! But it’s an all too familiar story for employees everywhere, because the difficulty of finding information at work is a huge problem. It’s time for a new story. It’s time for organizations to catch up with modern technology and make information easy to find at work. It’s time for knowledge on demand that actually works.

Giving employees access to critical information and job aids, right in the flow of work meets today’s employees where they are, whether they’re using desktops, POS systems, or mobile devices. This is especially true for frontline employees who can’t always leave the places they need to perform to look up critical job aids and crowd-sourced information. 

Learn more about knowledge on demand and start writing a new story—one where everyone gets the information they need to do their jobs, exactly when they need it, in the format that works best for them.

JD Dillon became an expert on frontline training and enablement over two decades working in operations and talent development with dynamic organizations, including Disney, Kaplan and AMC. A respected author and speaker in the workplace learning community, JD also continues to apply his passion for helping frontline employees around the world do their best work every day in his role as Axonify's Chief Learning Architect.

Let’s work together to drive frontline performance in all the right ways.