Normalize, Restore, Shift: Getting your frontline ready for what comes next

Disrupted. Before this year, the term was used to describe organizations that had fallen behind, failed to innovate and, as a result, were in trouble of losing their market share to up-and-coming competition. Today, the term describes almost every business…

  • Retail stores are closed
  • Grocers are offering online shopping to support record high sales
  • Contact center agents are working from home
  • Restaurants are limited to delivery and pick-up

Your organization is facing an extraordinary series of challenges. You have to determine when and how to move forward, despite continued uncertainty. You have to build a blueprint for how to operate (and continuously adapt) within your next normal. And you have to figure out how to enable your workforce to execute your blueprint while staying safe on the job.

Preparing your frontline employees for what comes next will require a new approach to workplace training. Traditional tactics, such as classroom sessions and online courses, just aren’t an option in our current environment. That’s why we hosted a series of online discussionsto help operations, human resources and learning professionals rapidly build their own frontline resilience strategies. We then curated the best insights from our online series into easy-to-watch video playlists.

Watch just the videos you need to rapidly improve your frontline preparation or binge an entire playlist to kickstart your frontline transformation. Each playlist includes short videos focused on three disruption statuses. You can quickly find the topics and proven practices that are most relevant to you and your business needs right now.


The Shift: how to prepare your frontline for ongoing workplace change

Who should watch?

Your business is making considerable changes as a result of the pandemic. You’re shifting your frontline workforce to handle new tasks as you explore new ways to service your customers. Some of these changes may be short-term out of necessity. But some may stick around for the long-run. 

This playlist is especially relevant to frontline businesses that have made significant changes in how they operate day to day, including retail, contact centers and financial services.

What’s covered?

Learn how to rapidly prepare your frontline workforce to handle new job functions as part of your business resilience strategy. We explore important change management topics, including cross-training, communication, reinforcement and content agility.

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The Return: how to bring your frontline back to work

Who should watch?

Your business has been shut downor extremely limiteddue to the pandemic. Now, you’re building a plan to bring your operation back to life. Getting your frontline staff up to speed as quickly and safely as possible will be a cornerstone of this strategy.

This playlist is especially relevant to heavily disrupted frontline businesses, including retail, food service and hospitality. 

What’s covered?

Learn how to prepare your frontline workforce to return to a very different workplace. We explore important restoration topics, including reboarding, communication, reinforcement and technological agility.

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The Next Normal: how to prepare your frontline for the post-crisis workplace

Who should watch?

Your business has continued to operate through the pandemicin crisis mode. You’re doing your best to keep your employees safe and productive. But you need to develop a more sustainable strategy for enabling your frontline staff as you begin to find your next normal. 

This playlist is especially relevant for essential frontline businesses, including grocery, retail, logistics and delivery services. 

What’s covered?

Learn how to prepare your frontline for the post-crisis workplace. We explore important business resilience topics, including communication, compliance, reinforcement and experience agility.

Watch now

JD is one of the most prolific authors and speakers in workplace learning today. His practical approach integrates science, technology, storytelling and pure common sense to enable employees, improve performance and drive business results. For 20 years, JD has executed strategies for global organizations, including The Walt Disney Company.

Let’s work together to drive frontline performance in all the right ways.