Have you seen this dress? Ask a friend or colleague what colors they see.
People all over the internet are disputing the dress’ colors. Some say it’s blue and black, while others say it’s white and gold.
While this dress has sparked an open debate among the general public as well as celebrities, including Taylor Swift and Kim Kardashian, the fact is that these types of varying interpretations happen all the time, even when people think the issue is “black or white”.
The workplace is one spot where these kinds of widespread opinions occur frequently. That’s because people use different filters to process information, meaning that when it comes to interpretation, there are often many shades of grey.
As an employer, you need to have a clear picture of what these filters are so that you can get people to understand the true answer or correct course of action. The goal is to stop any internal questioning or arguments and get everyone on the same page. But, the problem is that managers often don’t know these types of internal debates exist because they usually don’t come to the forefront, as in the case of this social media dress color craze.
That’s where eLearning technology can help. Managers have a tool to ask their employees what they know and what they don’t know. Then, they can use this tool to deliver learning that not only teaches employees the official company policies and procedures, but also reinforces them continually.
Let’s say your organization has specific customer service guidelines, for example. Many people will have different ideas of the best way to handle a complaint, for example. Yet, the organization has one consistent method it wants employees to follow. eLearning technology can help achieve this consistent behavior across associates in different departments and store locations by delivering training from one source and then serving up questions to test employee comprehension.
Proceeding blindly, without visibility into your employees’ knowledge and understanding poses a significant risk. If managers aren’t aware of differing interpretations, they can’t address any inconsistencies that can cause negative consequences, including conflicting customer service responses across bricks and mortar locations as well as online stores.
While there can always be lots of debate within an organization, at the end of the day, there is only one right answer when it comes to official policies and procedures. The goal is to clarify them through learning to stop the argument and change behavior accordingly.
Oh, and by the way, if you’re still engaged in a heated discussion over the color of the dress, British retailer, Roman Originals has set the record straight, just like organizations should.
Written by Carol Leaman