Webinar Summary: Performance Support and the Future of Learning

axonify-webinar-performance-supportThis past Tuesday, we had the pleasure of hearing from a leading Performance Support evangelist, Bob Mosher. Bob shared his wisdom on the topic over the course of an hour-long webinar, which you can now access on-demand.

In this post, I’d like to share five big challenges that Bob put forth over the course of the session. As you read each challenge, take a minute to consider your response. For your convenience, I’ve shown the timestamp for each challenge so that you can view it in context via the webinar recording.

1. When you build your learning solutions, do they teach swimming or do they prevent drowning? (The Minnow Story – 3:25 to 7:25)

Hear the story that changed Bob’s entire perspective on learning. It might just change yours as well.

2. Forget books. (The reality of the workflow – 7:49 to 8:36)

Bob says that sometimes, we place a lot of emphasis on teaching a lot of great things. Either through classroom or eLearning, but what happens when we’re done teaching? When your learners go back to what they’re up against every day, how well equipped are they?

3. You have to stop leading with training. (Prescription based approach – 10:04 to 13:44)

“I need five days of leadership training … I need an eLearning course on sales skills.” Bob asked the audience if they’ve ever encountered someone asking them for something like this. He then made a great analogy about a visit to the Doctor’s office. When you last went to the Doctor, did you just ask him or her for medicine or did you outline your problem and await his or her prescription? Here’s a quote directly from slide 5: An Educator’s job is to prescribe the MOST effective ‘Instructional Treatment’ for our learners that best fits their learning needs.

4. We have to START by designing for the moment of Apply first. ( The 5 Moments of Need 13:45 to 17:00)

Take a look at slide 6 to get an idea of what the 5 moments of need are. Bob asks, what would happen if you designed your learning in a way that focused on application and retention … rather than just the delivery of a large volume of information?

5. You can – and should – structure informal learning. (How do we design it? 29:30 – 33:30)

A few times over the course of the webinar, Bob mentions the 70-20-10 model. Bob believes that even though the ’70’ portion is technically the informal learning, it can most certainly be structured. On slide 12 he shares some design principles for true performance support. In short, it must be: embedded, contextual and just enough for what your learner needs at the time.

Which of these challenges hits home for you the most? Which one scares you? Which one are you already doing? Share your thoughts in the comments below or send a tweet over to Bob or us.

Written by Shum Attygalle


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