Answering the call for employee learning transformation helps solve customer issues faster and with fewer complaints.
The United Kingdom’s largest telecom, providing fixed-voice, broadband, TV and mobile services.
Improve customer service by reducing onboarding time, repeat customer calls and handling time.
Delivered continuous training and reinforcement to 2,500 new hires throughout the Sales & Retention and Connections departments.
BT says “hello” to impressive results
Reduction in training duration
Reduction in call-handling time
Customer value improvement
Learn how BT transformed customer service by implementing a new approach to training.Learn more