BT Consumer, a division of the British Telecommunications Group, is the United Kingdom’s largest provider of fixed-voice, broadband, TV, and mobile services to customers in 180 countries. With the help of Axonify, BT transformed its customer service, while reducing onboarding time, repeat customer calls and call-handling time. Read the case study to find out how one of the world’s leading multinational telecommunication companies achieved such success.
average knowledge level across employees
reduction in training duration equal to 4.5 – 5 days
reduction in call-handling time
improvement in customer satisfaction
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