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BT Consumer, a division of the British Telecommunications Group, is the United Kingdom’s largest provider of fixed-voice, broadband, TV, and mobile services to customers in 180 countries. With the help of Axonify, BT transformed its customer service, while reducing onboarding time, repeat customer calls and call-handling time. Read the case study to find out how one of the world’s leading multinational telecommunication companies achieved such success.

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Here’s how Axonify helped BT


average knowledge level across employees


reduction in training duration equal to 4.5 – 5 days

14 seconds

reduction in call-handling time


improvement in customer satisfaction

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