Answering the call for employee learning transformation helps solve customer issues faster and with fewer complaints.
The United Kingdom’s largest telecom, providing fixed-voice, broadband, TV and mobile services.
Improve customer service by reducing onboarding time, repeat customer calls and handling time.
Delivered continuous training and reinforcement to 2,500 new hires throughout the Sales & Retention and Connections departments.
BT says “hello” to impressive results
Reduction in training duration
Reduction in call-handling time
Customer value improvement
“We chose Axonify because it’s based on brain science and has the ability to adapt the learning to the individual.”
Learn how BT transformed customer service by implementing a new approach to training.Learn more