Axonify Content Essentials
Develop foundational skills and reduce turnover
Our Essentials Content library is stocked with elearning content to keep your employees safe, protect your business and grow your frontline team. Build critical skills on your frontlines with a wide range of topics, from workplace etiquette to time management.
Explore the full Content Essentials catalog
Ensure associates are safe and productive in their roles
Leverage grocery content designed to help you reduce shrink, decrease safety incidents and boost customer satisfaction. From how to stock bananas to best practices around taking custom cake orders, you’ll find a wide range of topics to quickly stock your platform with new content for every associate.
- Grocery bagging techniques using reusable and paper bags
- Receiving food deliveries – inspecting the delivery
- Meat slicer – operation safety
- Preparing shelves for stocking in a retail food environment
- Handling and displaying bananas
Explore the full Grocery Essentials catalog
Help associates perform better and adapt to the rapidly changing retail landscape
Other learning management systems don’t meet the realities of a fluid retail workforce. Tap into our expansive elearning content catalogue to help your retail associates deliver a consistent customer experience that keeps pace with evolving customer expectations. From age-restricted selling to loss prevention, you’ll have access to the right online learning program for every role to get your associates doing the right things for your business.
- Acknowledging and engaging customers
- Positive language for customer service
- Upselling / cross-selling: best practices
- Preventing loss during a transaction
- Checking customer identification
Explore the full Retail Essentials catalog
Make advisors your biggest competitive advantage
Keep your financial service and insurance workforce agile and compliant with our F&I Essentials library. Whether you’re delivering elearning content to sharpen their existing skills or taking a blended learning approach to re-skilling and cross-training, you’ll have the content you need to get them performing confidently and ready for whatever comes next.
- Understanding Financial Identity Theft
- How A Credit Score is Calculated
- Understanding Common Investment Products: ETFS
- Leadership Essentials: Interview Techniques for Offices
- The Basics of Insurance
Explore the full F&I Essentials catalog
Contact Centre Essentials
Improve agent performance and customer satisfaction
Use our Contact Centre Essentials library to help agents build the skills and knowledge they’ll need to deliver an exceptional customer experience. From active listening to customer empathy, you’ll have all of the elearning content to start training more confident advisors.
- How to create an empathetic customer experience
- Washing your hands
- An introduction to Net Promoter Score (NPS)
- Telephone etiquette essentials
- Time management best practices
Explore the full Contact Centre Essentials catalog
Professional Sales Essentials
Improve performance and drive sales
Build a high-performing sales team with training and elearning content from our Professional Sales Essentials library. Access a wide range of topics from the basics of selling to advanced customer service and communication skills.
- How to engage in a successful sales conversation
- Words to use during sales and promotions
- Telephone etiquette essentials
- How to overcome sales objections
- Effective questioning
Explore the full Professional Sales Essentials catalog
Reduce turnover and build leadership capacity
Our HR Essentials library is stocked with content to keep your employees safe, protect your business and grow your line managers. Build foundational knowledge on your frontlines with a wide range of topics, from workplace etiquette to time management.
Explore the full HR Essentials catalog
Keep employees safe and mitigate risk
Protect your organisation and your employees with content from our Safety Essentials library geared to help them learn how to perform their duties safely and productively. Access a wide range of topics that span best practices in food safety, first aid, fire safety, safe lifting, fall prevention and tons more.
- Preventing contamination
- Foodborne illness
- General electrical safety tips
- How to use a fire extinguisher
- Safe lifting techniques
- Slip, trip, and fall prevention
- Pallet jack safety – inclines, loading docks, parking
Engage employees with ongoing skill development
Keep employees engaged with content that helps them continue to build their leadership skills, whether they’re currently managing a team or you’re preparing them for their next role in your organisation. From feedback and SMART goals to performance improvement plans, you’ll have everything you need to prepare them for their next role in your organisation.
- New leader: transitioning from a peer to a leader
- How to give effective feedback
- How to terminate an employee
- Performance improvement plans
- SMART goals
Plus, leverage content from industry-leading partners including The Networking Company, MOHR Retail, BizLibrary and OpenSesame.
Build stronger, well-rounded teams
Soft skills are anything but soft. They’re essential for your team to effectively interact with colleagues and customers. From empathy and communication skills to active listening, you’ll have all of the content you need to build the right mix of skills to drive employee performance and customer satisfaction.
- Using empathetic statements
- Creating an empowering working atmosphere
- Time management
- Remaining calm and patient during difficult situations