Conference

3 Key Strategies to Re-Imagine Agent Onboarding

April 17, 2018

CCNG (Contact Center Network Group)With a new way of thinking about onboarding agents, you can speed up time-to-competency, mitigate early turnover, and continuously build capability on-the-job, which will ultimately drive better business performance. We’ll give you 3 key principles that call center leaders, including BT Consumer, the UK’s largest provider of broadband services, are applying to their business to improve results.

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