3 Key Strategies to Re-Imagine Agent Onboarding

April 17, 2018

CCNG (Contact Center Network Group)With a new way of thinking about onboarding agents, you can speed up time-to-competency, mitigate early turnover, and continuously build capability on-the-job, which will ultimately drive better business performance. We’ll give you 3 key principles that call center leaders, including BT Consumer, the UK’s largest provider of broadband services, are applying to their business to improve results.


Let’s work together to drive frontline performance in all the right ways.