3 Key Strategies to Re-Imagine Agent Onboarding

Date: April 17, 2018

Time: 2:00pm – 3:00pm EST

CCNG (Contact Center Network Group)With a new way of thinking about onboarding agents, you can speed up time-to-competency, mitigate early turnover, and continuously build capability on-the-job, which will ultimately drive better business performance. We’ll give you 3 key principles that call center leaders, including BT Consumer, the UK’s largest provider of broadband services, are applying to their business to improve results.

Featured Speaker

JD Dillon

Principal Learning Strategist


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If you’re ready to shake-up learning in your organization, and empower your people with the knowledge they need to drive measurable business results, let’s talk!

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