Call Center Week
Today customers expect service on their own terms – whenever they need, in whatever digital channel they want. When these needs are not met, there can be increasing customer churn, escalating operating costs and decreasing shareholder value.
Yet when the customer experience is effectively delivered through the contact center, benefits can include higher customer and employee satisfaction, increased revenue and efficient operating cost structures. This growing expectation profoundly changes the role of customer service and the responsibility you have in leading your organization’s success.
Hear about an Employee Knowledge Platform that combines microlearning with knowledge-on-demand capabilities in a gamified experience. Drive higher levels of performance and combine both individual and team reporting, and behavior tracking and measurement.