Balancing shifting shopper demographics and a growing number of online competitors, retailers are on the hunt for ways to stand out.

In the smart, connected and digital world where organizations are collecting mountains of information, manufacturing and supply chain leaders are harnessing the power of big data to make strategic decisions that drive their business forward. These data-driven decisions are enabling organizations to transform everything from their products to their processes and production models. But there’s still an enormous opportunity that remains largely untapped: their people.

In this webinar, retail training experts discuss the challenges facing retailers today, as well as why customer experience is such an important part of developing customer loyalty and maintaining profitability. They also reveal how training and development plays a crucial role in delivering that experience to customers. They’ll explore…

  • Why customer experience is a competitive advantage for today’s retailers
  • The role training and development plays in impacting the customer experience
  • How to meet the unique needs of the retail associate learner
  • Understanding what to look for in solutions

Presenter details.

JD Dillon
JD Dillon

Chief Learning Architect, Axonify

JD Dillon is one of the most prolific authors and speakers in workplace learning today. With his practical approach, JD integrates science, technology, storytelling and pure common sense to enable employees, improve performance and drive business results. For 20 years, JD has executed strategies for global organizations, including The Walt Disney Company, Kaplan, Brambles, and AMC Theatres. He is currently Chief Learning Architect with Axonify, where he partners with an award-winning team to solve business problems for leading organizations through modern learning practices and cutting-edge technology. JD is also the founder of LearnGeek, which provides advising and educational services.

Carol Leaman
Carol Leaman

Chief Executive Officer, Axonify

Carol Leaman (BA, MAcc, FCPA) is an award-winning thought leader with an impressive track record of successfully leading tech companies. Not only is she a disruptor in the corporate learning space, but she’s also the brains behind the Axonify Microlearning Platform. Prior to Axonify, Carol was the CEO of PostRank Inc., a social engagement analytics platform she sold to Google. She was also the CEO at several other technology firms, including RSS Solutions and Fakespace Systems. Carol is a celebrated entrepreneur and trailblazer (Sarah Kirke Award 2010, Waterloo Region Entrepreneur Hall of Fame Intrepid Award 2011 and the Profit500 Award for Canada's Leading Female Entrepreneur 2017) whose articles appear in leading learning, business and technology publications. She also sits on the boards of many organizations and advises a variety of Canadian high-tech firms.

Sandy Rogers

Global Practice Leader, FranklinCovey

Sandy Rogers is the co-author of Leading Loyalty: Cracking the Code to Customer Devotion. Sandy is the leader of FranklinCovey's Loyalty Practice and was previously senior vice president at Enterprise Rent-A-Car. During his 14 years there, Sandy managed the turnaround of the London, England, operation and led the teams that developed Enterprise's marketing strategy and system for improving customer service across all branches. Before Enterprise, Sandy worked in marketing at Apple and P&G. He is a graduate of Duke and Harvard Business School.

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Date: September 26, 2019
Time: 2:00pm - 3:00pm (est)

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