Microlearning: The Key to Improving Your Customer Experience, One Agent at a Time

Date: May 1, 2018

Time: 1:30pm – 2:30pm EST

Join Jasha Fletcher from BT Consumer—the UK’s largest provider of fixed-voice, broadband, TV, and mobile—to hear how modernizing her training approach helped her onboard 2,200 advisors in record time while improving customer experience, and find out the steps you can take to start moving the needle within your contact center.

Featured Speakers

Jasha Fletcher

Head of Learning Solutions Architecture

BT Consumer

Carol Leaman



Chad McDaniel


Execs In The Know

Ready to Learn More?

If you’re ready to shake-up learning in your organization, and empower your people with the knowledge they need to drive measurable business results, let’s talk!

Speak with an Expert