Conference

Microlearning: The Key to Improving Your Customer Experience, One Agent at a Time

May 1, 2018

Join Jasha Fletcher from BT Consumer—the UK’s largest provider of fixed-voice, broadband, TV, and mobile—to hear how modernizing her training approach helped her onboard 2,200 advisors in record time while improving customer experience, and find out the steps you can take to start moving the needle within your contact center.

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