We’re excited to be attending the NRF Big Show January 13-15, 2019 in NYC! Stop by and see us in booth #724 to hear about how companies like Bloomingdales, At Home, and South Eastern Grocers have shaped successful customer experiences with well trained front line associates.
Interested in learning more? Join us for our fireside chat:
How your Store Associates will make or break your CX transformation strategy
Presenter: Doug Stephens, Retail Industry Futurist
Date: January 13 9:15-9:45 AM
Room: Stage 2, EXPO Hall, Level 1
Overview: Retailers everywhere are investing valuable resources into CX transformation. But even the smartest CX strategy will fall flat if retailers fail to factor in EX, or employee experience. That’s why it’s more important than ever for retailers to onboard effectively, communicate openly and regularly train associates to feel competent, rewarded and aligned to mission. Join industry futurist Doug Stephens and Liz Thompson, Chief People Officer at Southeastern Grocers as they discuss the importance of engaging store associates to deliver the remarkable experiences today’s shoppers expect.