The things your frontline associates do—or don’t do—on the job every day impact your bottom line. Visit our booth or join our Big Ideas session to hear how top retailers drive consistent frontline performance through training and communications that actually work.
BIG IDEas Session
Date/Time: Wednesday, June 21, 2021 @ 2:30pm ET
Speaker(s): Jamie Furey, VP, Talent Management, Learning and Diversity, Lowe’s; Carol Leaman, President and CEO, Axonify
How do leading retailers like Lowe’s set their stores apart in a competitive market? They make sure their associates are knowledgeable, confident and ready to deliver consistently great customer experiences. In this session you’ll hear directly from Jamie Furey, VP of Talent Management, Learning and Diversity at Lowe’s, as she shares:
- Why they believe the right frontline support is a business imperative,
- How they’re using frontline training and communications to impact key metrics, and
- How to advocate for investments in your own retail frontline.