Join us at the Retail Technology Show

Discover how Axonify is transforming frontline training with AI-powered personalised learning

2-3 April 2025 | ExCeL London, England

Book a 1:1 and let’s talk

Visit stand F10 to see how Axonify supports retail teams with the tools and tech to consistently deliver great customer service, reduce shrink and get answers to on-the-job questions in the moments that matter.

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TECH Talk speaking session

Training frontline teams to handle tough customers: 3 proven strategies for retailers

Thursday, 3rd April 2025 | 12:50-13:20pm GMT | TECH Talks Theatre

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A shocking 40% of retail workers report feeling unsafe at work. Rising customer rudeness and incivility drive high turnover, reducing productivity and impacting customer satisfaction—with serious business consequences.

When frontline staff lack proper training and support, businesses pay the price. Financial impacts include Increased hiring and training costs, lower employee morale and lost revenue. Customers also take notice—when staff seem unsupported or unempowered, trust in the brand erodes, leading to lost loyalty and sales.

In this session, we’ll share three proven strategies to help retailers equip frontline teams with the skills and confidence they need to manage difficult customer interactions.

Andrew Busby Headshot

Where to find us

Stand F10

Find Axonify at stand F10 for fresh retail insights—all conference long! See how a modern, engaging approach to learning gives your shop floor teams the training and support they need, right when they need it. Drop by for a chat and discover how to keep your staff confident, capable and ready to deliver exceptional customer experiences every day.

Exhibition hours:

Wednesday, 2 April 2025: 9:00-17:00 GMT

Thursday, 3 April 2025: 9:00-16:30 GMT

250+ global organisations and partners trust us to make an impact

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Curious about how AI-driven learning and enablement can transform your retail frontline? Book a 1:1 chat with the Axonify team in London and see the impact for yourself

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