Axonify weaves microlearning content into your agents’ shifts via the device of your choosing (mobile device, or computer). It’s fast, fun, and personalized, plus it reinforces what your people need to know to sell more, and deliver better customer service.
Agents also have instant access to knowledge-on-demand (your very own library of content) to quickly look up information they don’t know off hand, like the specs of your newest products, promotions, or information on policies and procedures.
Brain science research has
identified cognitive strategies
to improve knowledge retention
and learning engagement.
Never before has this industry experienced such a convergence of changes that can have a significant impact on the businessGet the Article
MCAP is one of Canada’s largest independent mortgage financing companies, with more than $55 billion in assets under administration. The company operates in two key lines of business: residential mortgages, and commercial mortgages & development finance. Axonify is helping MCAP to create knowledgeable and confident call center reps, who can provide exceptional service to its clients that keeps them coming back.Read Article (PDF)