Resolve to deliver the best service with Axonify
Successful customer experience starts with a well-trained agent.
Empower your agents to provide the best service
Ingrain knowledge, change behavior and build the confidence your agents need to perform—in just 3-5 minutes a shift.
Reduce ramp time
Ingrain knowledge in new hires fast, so they can get on the phones.
When agents know their stuff, confidence grows—and so do results.
When your agents have the right answers, you’ll improve your scores.
See how training directly impacts the metrics that matter.
Call Center leaders, it’s time to re-imagine agent onboarding
It takes an average of 11.5 weeks to onboard a new agent, and one in three will leave within a year. With a new approach to training, you can speed up time-to-competency, engage agents and continuously build the knowledge they need to deliver the best service.
“Tracking knowledge and confidence levels has allowed us to address employee knowledge deficits before we get any complaints or unfavorable quality scores. Axonify really helps us coach each agent to develop their skills and achieve a higher result.”
“Gamified learning through Axonify has enabled us to deliver improved performance results more efficiently, in a fun and engaging way.”
“When people are engaged and enjoy learning, they retain more, exercise good judgment and make the right decisions.”
The only microlearning platform built for contact center performance
With Axonify, you’ll fuel performance by engaging your agents in learning that’s fast, fun, personalized and woven right into their shift.
- Easily adapt learning to fill in each agent’s individual knowledge gaps
- Ingrain knowledge deep enough to promote the right behaviors and inspire confidence
- Make a direct and measurable impact on results with a performance-based approach to learning
Solving customer issues faster with fewer complaints.
Find out how BT improved customer satisfaction while significantly reducing onboarding time, repeat customer calls and call-handling time.Read the case study
See how mortgage financing company MCAP realized real business results by making training bite-sized, fun and convenient.Learn more