Engage agents from day one and get them onboarded faster

Ingrain knowledge, change behavior and build the confidence your agents need to perform—in just 3-5 minutes a shift.

Reduce Ramp Time
Reduce ramp time

Build new hire knowledge fast, so they can serve customers sooner.

Build Confidence
Build confidence

When agents know their stuff, confidence grows—and so do results.

Improve CSAT and NPS
Improve CSAT and NPS

When your agents have the right answers, you’ll improve your scores.

Measure Results
Measure results

See how training directly impacts the metrics that matter.

Datasheet

Speed up agent onboarding time and increase employee engagement

Improved agent performance starts with training. Get your agents up to speed faster so they become productive and move the needle on the metrics that matter most to your business.

Contact Center Training- Platform Screenshot

The only microlearning platform built for contact center performance

With Axonify, you’ll fuel performance by engaging your agents in learning that’s fast, fun, personalized and woven right into their shift.

  • Easily adapt learning to fill in each agent’s individual knowledge gaps
  • Ingrain knowledge deep enough to promote the right behaviors and inspire confidence
  • Make a direct and measurable impact on results with a performance-based approach to learning

Solving customer issues faster with fewer complaints.

Find out how BT improved customer satisfaction while significantly reducing onboarding time, repeat customer calls and call-handling time.

Read the case study

Resources

Ready to be a center of customer service excellence? We’d love to talk.