Dial up customer experience with agents who really know their stuff
Identify and fill agent knowledge gaps for improved quality.
Engage agents from day one and get them onboarded faster
Ingrain knowledge, change behavior and build the confidence your agents need to perform—in just 3-5 minutes a shift.
Reduce ramp time
Build new hire knowledge fast, so they can serve customers sooner.
When agents know their stuff, confidence grows—and so do results.
Improve CSAT and NPS
When your agents have the right answers, you’ll improve your scores.
See how training directly impacts the metrics that matter.
Speed up agent onboarding time and increase employee engagement
Improved agent performance starts with training. Get your agents up to speed faster so they become productive and move the needle on the metrics that matter most to your business.
“Tracking knowledge and confidence levels has allowed us to address employee knowledge deficits before we get any complaints or unfavorable quality scores. Axonify really helps us coach each agent to develop their skills and achieve a higher result.”
“Gamified learning through Axonify has enabled us to deliver improved performance results more efficiently, in a fun and engaging way.”
“When people are engaged and enjoy learning, they retain more, exercise good judgment and make the right decisions.”
The only microlearning platform built for contact center performance
With Axonify, you’ll fuel performance by engaging your agents in learning that’s fast, fun, personalized and woven right into their shift.
- Easily adapt learning to fill in each agent’s individual knowledge gaps
- Ingrain knowledge deep enough to promote the right behaviors and inspire confidence
- Make a direct and measurable impact on results with a performance-based approach to learning
Solving customer issues faster with fewer complaints.
Find out how BT improved customer satisfaction while significantly reducing onboarding time, repeat customer calls and call-handling time.Read the case study
See how mortgage financing company MCAP realized real business results by making training bite-sized, fun and convenient.Learn more
Speed up agent onboarding time and increase employee engagement.Learn more