Making sense of the LMS

LMS. LXP. AI…OMG, IDK!? SOS!

The workplace learning technology marketplace is noisy, crowded and confusing. It can be hard to differentiate between tools and really figure out who does what well. We’re here to help provide some clarity on your options.

Let’s focus on the most well-known platform: the learning management system (LMSes).

The LMS defined

In the simplest of terms, a learning management system (LMS) is a software platform that helps an organization administrate, track, deliver and report on formal employee training programs.

As far as web-based learning technologies go, the LMS is generally regarded as first generation. As the most established of the learning platforms, it’s also the most commonly used.

Feature vs. function


There are at least 500 LMS platforms in the marketplace today. The differences between each platform are often subtle and feature-based. One platform may offer mobile access and in-app content authoring while another may offer ecommerce and social networking.

Every LMS is different. Every organization is different. Therefore, what’s right for one company might not be right for yours—even if you are in the same industry. It can be easy to get distracted by all the shiny objects or caught up in a big list of features that you’ll never actually use.


But don’t lose sight of one thing: the role an LMS should play within your learning technology ecosystem. At its core, an LMS generally does a few things well:

  • Stores and delivers online courses
  • Administers classroom and online training sessions
  • Functions as a system of record for training completions and certifications

Generally speaking, employees don’t use an LMS every day. So, organizations only see 10% to 25% engagement with their LMS, primarily when required training is due.



TIP

If you already have an LMS, this is still a worthwhile exercise. Over time, your employee and business needs evolve. As they change, so too should your technology. Periodically checking to see if your existing solution still meets your needs is a great way to keep your L&D programs on track and your employees performing their best.

Things to consider when evaluating a workplace LMS

If you’re in the market for a learning management system (or think you are), there are a number of factors to consider when determining if a particular platform is right for you. But your exploration should always start with one question…

Who do you need to support?

Broadly speaking, employees fall into one of two groups: corporate or frontline.

Corporate employees are your 9-5 office types. They work at desks, are on (or have access to) their computers for much of the day, have corporate email addresses and control their daily schedule and workflow.

Frontline employees are typically spread out across locations, work irregular hours, may not have easy access to corporate computers or devices and spend most of their time focused on operational tasks. These factors make them considerably more difficult to engage with training.

Since these two groups do very different work, their training needs will differ greatly. Supporting each group may require different technologies.

Divided image showing a woman in business attire with a computer on one side, and wearing a lab coat with medical devices on the other

So, who do you need to train?

If you’re targeting frontline employees, a traditional LMS may not get you the results you’re after. That’s because it usually lacks critical features proven to engage a frontline workforce, including:

  • Easy mobile access on any device
  • Personalization to meet individual knowledge and skill needs
  • Motivational tools to make learning fun and engaging
  • Targeted, quick content delivery that fits directly into their flow of work

Frontline employees simply don’t have the time to sit in a classroom or find a computer to complete a traditional online course. Not only is this approach inconvenient and disruptive, it’s also highly ineffective. A learning platform designed for frontline employees can fit training seamlessly into the workday and, as a result, drive much higher rates of engagement.

Fun fact: 80% of the global workforce is frontline. That’s 2.7 billion people who work in environments such as grocery, retail, contact centers, professional sales, finance and insurance, manufacturing and logistics.

If you need to deliver formal training programs to corporate employees, then an LMS platform might do the trick. Corporate employees have easy access to connected devices and can often set aside time to complete longer-form training content. Core LMS functionality, such as online courses, classroom administration and completion tracking, may be the primary features you need to deliver training to these employees.

Take your LMS to the next level


There’s a time and place for traditional, one-size-fits-all, long-form content, like annual compliance training. But the LMS alone has its limits. People forget what isn’t reinforced. Everyone is different. And employees want more control over their learning paths. Not to worry! You can augment your LMS with Reinforcement, Adaptive and LXP capabilities to take your training programs to the next level.

So, what does this mean for you if you need to reach frontline employees and you:

If you’re still reading, it’s likely because you need to train frontline employees and you’re in the market for an LMS. Or are you?

If you’re designing a training program/learning experience specifically for frontline employees, you might actually be in the market for a modern frontline learning solution—NOT a traditional corporate LMS.

That’s where we come in…

Your modern frontline learning solution


Axonify can be deployed as an LMS for a frontline workforce. Axonify combines the core features of an LMS with advanced capabilities designed specifically for the frontline employee. With Axonify, you go from:

  • Online content to adaptive reinforcement. So you can make sure your people remember and apply the right information.
  • Classroom administration to flipped classroom capability. So you can prepare your employees with training before an event and automatically reinforce critical knowledge after.
  • Completion and certification tracking to advanced analytics and impact reporting. So you can better understand where expertise exists within your organization and determine how training is really impacting business results.

Axonify can also deploy exams, compliance training, surveys, tasks and messages to frontline employees. It’s a total learning solution for frontline employees that actually works. Employees love the fun, fast, personalized experience so much that 83% of them come back to train 2-3 times a week. This super-high engagement provides our AI-powered platform with the data it needs to reinforce the most important knowledge and skills your employees need using bite-sized microlearning content. The result? Behaviors on your frontline change in all the right ways to make a meaningful impact on your business results.

If you already have an LMS, don’t worry. We’re not suggesting that you have to get rid of it. The fact is that many organizations will never find a perfect, single technology solution—that silver bullet capable of addressing all of your employees’ development needs. Instead, you can improve the overall capability of your learning technology ecosystem by combining your LMS with a purpose-built frontline learning solution.

Your LMS + Axonify = modern frontline learning

Remember, your LMS does a few things well, including administering formal training and acting as a system of record. You can still use it for what it was built for while introducing a new solution specifically designed for the needs of your frontline employees.

That’s where we come in.

LMSAxonify
Store and deliver online coursesReinforce key knowledge to drive long-term retention and behavior change
Administrate classroom and online sessionsEnable mobile access to online training and performance support
Track course completions and certificationsMeasure the impact of training

Axonify is the modern learning solution for frontline employees that actually works. Employees love the fun, fast, personalized experience so much that 83% of them come back to train 2-3 times a week. This super-high engagement provides our AI-powered platform with the data it needs to reinforce the most important knowledge and skills your employees need using bite-sized microlearning content. The result? Behaviors on your frontline change in all the right ways to make a meaningful impact on your business results.

More than an LXP. We’re the ultimate solution for frontline enablement.

Axonify takes the best learning technology has to offer—from the LMS to the LXP—and brings it to the frontline workforce. We provide personalized learning that meets every employee’s individual development needs as well as your business’ top priorities. The Axonify experience is so simple, impactful and engaging that 83% of our users worldwide come back 2 to 3 times per week. This unprecedented level of engagement provides the data we need to power our AI, adapt to the needs of each employee and measure the impact of your training on business results.

Axonify will help you enable your employees to do their best work every day.

We can’t wait to see what your organization can achieve.