AI Is Changing The Frontline Worker’s Role — And How You Train Them

When it comes to artificial intelligence (AI) in the workplace, it can be easy to get distracted by headlines that perpetuate the fear-factor narrative. It’s not that AI won’t change the employment landscape — according to McKinsey, it will certainly impact the jobs of workers whose roles require them to perform physical activities or operate machinery in a predictable environment. In fact, almost one-fifth of the time spent in U.S. workplaces involves performing such tasks, most commonly in sectors like manufacturing, food service and retail.

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