Almost half of front-line employees (46 percent) took on new tasks as a result of the pandemic—and 23 percent filled a new position altogether. But only 48 percent said that training had been provided for their new role and/or task(s), according to a recent survey.
In times of rapid change, your business’ ability to pivot quickly and smoothly is a bit of a superpower. And your front-line workforce—as the staffers on the ground making your strategy a reality—is something of a secret weapon.
The last year has afforded us countless examples of this. Let’s take the grocery industry as an example. Almost overnight, demand for click-and-collect tripled as COVID-19 raged. Grocers scrambled to shift their front-line workforce into fulfillment roles. Those who could quickly get the right people in the right roles with the right training were able to capitalize on this tremendous demand. Those who couldn’t lost revenue and customers.
As businesses adapted to pandemic-related disruptions, front-line workers had to adapt, too: learning new skills, shouldering greater responsibilities, and sometimes even taking on new roles altogether. And they’ve done it all under pressure, and without the usual training support.
As we face a future with more questions than answers, businesses will continue to rely on their front-line workforce’s agility to get them through. But is the front line getting the support they need to be ready for anything?
Read the full article from Training Magazine