Study: Grocery workers feel less prepared during COVID-19 pandemic

Nearly two-thirds of frontline grocery store and retail workers feel left behind by their employers in terms of COVID-19 communication and preparedness, according to an international survey by employee training firm Axonify.

Focusing on training and readiness during the coronavirus pandemic, Axonify’s Global State of Frontline Employee Training Study found that 39% of 2,000 U.S., U.K. and Australian workers surveyed across a range of industries — including retail, grocery, contact centers and professional sales — feel they’re unprepared to do their job in the current environment. What’s more, 30% of these frontline workers said they don’t trust their employers or are ambivalent about their employer’s ability to deliver the necessary training, with U.S. employees expressing the lowest confidence (64%).

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