MCAP Customer Profile

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Resource Type: Case Studies

MCAP customer profile

Lisa Iles is a Retention Agent in the Mortgage Solutions department at MCAP — a leading independent Canadian mortgage company with more than $56 billion in mortgages under administration. We spent some time with Lisa to understand the contact center environment, the demands of her role, her knowledge requirements and, of course, her experience with Axonify. Find out what she told us:

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