Deliver a Successful Omni-Channel Retailing Experience

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Resource Type: Knowledge Briefs

Leverage the power of associate expertise.

As a smart retailer, you no longer need to be convinced about the benefits of transitioning to an omni-channel approach. That’s the easy part.

The hard part is implementing an omni-channel strategy that works.

Associate knowledge is one of the most important factors for driving omni-channel success. In fact, customers cite knowledgeable store associates as the number one reason for increasing the likelihood of a purchase.

In this eBook you will discover:

>> Why a smarter associate base can help drive omni-channel success.

>> How to apply modern learning techniques to boost associate knowledge.

>> A case study of how Toys”R”Us Canada has transformed their omni-channel experience.

Discover how to leverage the power of associate expertise and transform your omni-channel experience today.

Ready to Learn More?

If you’re ready to shake-up learning in your organization, and empower your people with the knowledge they need to drive measurable business results, let’s talk!

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