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NEW REPORT


State of Workplace Training in Contact Centers

Increase employee retention & increase engagement in training 

For the second year in a row Axonify has set out to understand the state of workplace training in contact centers. The results were shocking—twice as many contact center agents report being disengaged in their training than employees in any other industry. 

This just-released report answers the questions: 

What is the state of training in contact centers?

How can you improve training and boost agent performance?

How can agents learn quickly without losing time on the job?

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Get answers to these questions plus read the story of how one telecommunications contact center achieved measureable business results by reimagining its training program.

Read the Report

GET THE REPORT

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