These are the questions we set out to address in The Deskless Report: Retail Edition. This year’s report explores the state of the retail world by delving deeper into the associate, manager, and corporate experience – and what these groups need to thrive. The resulting insights will forever redefine the concepts of associate communication, feedback, training and more.

Here’s a glimpse at what we uncovered:

  • 54% of retail managers feel burned out on a daily basis
  • 40% of associates are considering leaving their job (up from 37% last year)
  • While 62% of corporate retail leaders believe their communication is effective, only 28% of associates agree
  • 37% of retail managers and 25% of associates said that lack of employee training is impacting their day-to-day work
  • 67% of all retail respondents believe investing in new technologies for workers improves the overall success of their organization
The Deskless Report: Retail Edition 2023