PLAYBOOK

The hotel associate engagement playbook

The ultimate field guide to engaging and enabling every single worker in your organization—from front desk staff to housekeeping—at any scale

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Do you know what an engaged hotel workforce really looks like?

It’s not just happy associates—it’s a hotel workforce that’s truly confident, competent and comfortable doing their job, every single day.

Hotels bring together an interconnected but highly diversified network of staff like no other, all with the same goal; creating world-class guest experiences. The workforce spans a broad scope of people, from housekeeping to kitchen and restaurant staff, valet workers to porters, security to event staff and other roles that can make the associate experience varied and disparate.

The goal of this playbook is to provide hotel operators and managers with tactics to unite and engage their staff network, no matter the size and scope.

Get your copy of the most tactical hotel associate engagement playbook available

This 25+ page playbook provides you with a five-step plan you can start today. Download your copy to get: 

  • 5 ways gauge how engaged your hotel workforce is
  • 30+ engagement tactics, tools and touchpoints to try
  • A hotel employee engagement plan worksheet
  • A reference sheet to monitor long-term employee engagement
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A learning-forward approach to hotel associate engagement

Far too often, associate engagement is seen as intangible, vague—a nice-to-have to keep workers happy and loyal. But associate engagement is far more powerful than that.

Engagement has the ability to unite and align the sometimes massive workforces that hotels employ under one guiding light. It can rally workforces toward common goals and common driving forces. If it’s done right.

Consider this playbook your roadmap of the tactics, tools and touchpoints—and metrics!—that make employee engagement finally feel attainable. 

Guest services employees at front desk

It’s time to rethink hotel associate engagement.

Download our playbook to get started.

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