Quiz: How enabled is your frontline?

You want your frontline workers to have the information, resources and support they need to boost engagement and maximize productivity. This quiz will help you get there! The following 20 questions will give you a better understanding of how much support you’re giving your people—and how enabled they are as a result.

Don’t know the answer to some of the questions? No problem! Use those gaps as an opportunity to learn more about the processes and tools in place to support your team. (Psst… we’re here to help with that too!)

Instructions

Answer the following questions about the frontline experience your organization is offering. There’s no wrong answer! When you’re finished, we’ll tally your responses to see where you’re sitting on our enablement scale.

1. How do frontline workers typically access digital information on the job?

Back room computer

Company-provided device (POS, tablet, hand-held)

Personal smartphone

2. Are frontline workers permitted to use their personal devices to access job information, including communications, training and support resources?

No

Yes—but only on the clock

Yes—anytime, anywhere

3. How do you adapt job resources and tools to meet frontline workers’ different language preferences?

All information is made available in 1 language

All information is made available in a select number of languages

All information is translated into each worker’s preferred language

4. How does your corporate team typically communicate important updates, such as new processes, timely promotions or product recalls, to your staff?

Emails sent to location managers

Posters and on TV monitors in break rooms

Company-provided messaging apps

5. How quickly can you reach your entire frontline workforce with a critical message?

Within 1 month

Within 2 weeks

Within 7 days

6. How do you confirm important messages are received by frontline workers?

We don’t

Frontline managers verbally confirm receipt

We track it digitally

7. How do frontline managers communicate with workers when they’re not on-shift?

Phone calls

Texts and/or informal messaging apps

Company-provided messaging apps

8. How often do you ask for structured feedback from frontline workers?

We get feedback sent to us through managers

During the annual employee engagement survey

Through ongoing pulse surveys and discussion forums

9. How often do frontline workers access formal training activities, like online courses, videos, classroom sessions, on average?

Yearly

Monthly

Weekly

10. Where do most frontline workers access digital training and support resources?

A desktop computer in a back room

The devices they use on the job, like handhelds and tablets

Their personal smartphones

11. What percentage of frontline workers typically complete annual compliance training by the due date? Select the closest option.

0%

50%

100%

12. How do you personalize training to the needs of each frontline worker?

We don’t. Everyone in the same role gets the same training

Location trainers adapt job training to individual needs on the fly

We leverage data to deliver the right training and coaching to the right worker

13. How do you make sure frontline workers remember the information they receive during training?

We don’t

We ask managers to follow up

We use ongoing reinforcement and practice activities

14. How often do you provide frontline workers with cross-training opportunities in other functions?

We don’t

Only when a position becomes available

Continuous as part of our workforce management strategy

15. How do frontline workers typically access upskilling and career development activities?

This is not available

They must request access from their manager

They are permitted to self-enroll into development programs

16. How do you handle shift change requests for frontline workers?

Workers are required to complete their scheduled shifts

Workers must get approval from a manager to change shifts

Workers can trade shifts with peers as needed via the scheduling app

17. How do frontline workers typically know which tasks they are assigned to complete during a shift?

Paper checklist and/or whiteboard list

Verbal instructions from their manager

Digital task list

18. How do frontline workers typically find information to answer questions on the job?

Ask a peer

Ask a manager

Access resources on their work or personal device

19. How do frontline managers typically confirm tasks are completed correctly?

They don’t

They verbally confirm with the assigned worker

They confirm the task is completed as expected automatically through photo verification

20. How do frontline managers record their observations during store walks and location audits?

None

Paper note

Digital checklist

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Total

First name*

Last name*

Work email*

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GCLID

How enabled is your workforce?