PLAYBOOK

The retail employee engagement playbook

The ultimate field guide to engaging and enabling every single worker in your organization—from cashiers to distribution—at any scale

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Do you know what an engaged retail workforce really looks like?

When you think about a retail workforce, an associate working behind a register comes to mind, or someone on the floor helping customers. But the retail workforce spans a much broader scope of people across multiple markets and myriad teams, from logistics, distribution and warehouse to customer-facing roles that can make the employee experience disparate and varied

And so too can the experience these workers face be disparate and varied—especially when the tools, support and resources they have access to aren’t consistent and aligned. The goal of this playbook is to provide retailers with tactics to unite and engage their network of workers, no matter the size and scope.

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This 25+ page playbook provides you with a five-step plan you can start today. Download your copy to get:

  • 5 measurement tactics to gauge how engaged your workforce currently is
  • 30+ engagement tactics, tools and touchpoints to try
  • An employee engagement plan worksheet
  • A reference sheet to monitor long-term employee engagement
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A learning-forward approach to employee engagement

Engagement has the ability to unite and align the sometimes-massive workforces that retailers employ under one guiding light. It can rally workforces toward common goals and common driving forces. If it’s done right. Consider this playbook your roadmap of the tactics, tools and touchpoints—and metrics!—that make retail employee engagement finally feel attainable.

It’s time to rethink retail employee engagement.

Download our playbook to get started.

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