“As we’ve listened to our associates, we’ve been really purposeful about meeting their needs so that they feel more connected to the company and that they’re empowered to do their job today very well and be prepared for the next job they may tackle. Introducing Axonify, a new consolidated learning platform for us that brings together both communication and learning, has helped us do this.”
– Jessice Lee, Global Officer, Talent Acquisition and Associate Development, Marriott InternationalFrom check-in to check-out, deliver consistent guest experiences at every property, every shift
Execution gaps are costing you revenue and reputation. For hotel and casino executives, the toughest part isn’t planning–it’s execution.
Operational excellence starts here
Across properties, you face:
- Inconsistent SOP execution that undermines brand standards
- Service breakdowns tied to under-trained seasonal or high-turnover staff
- Managers stretched thin spending hours retraining instead of leading
- Blind spots in operations, with issues discovered only after complaints, audits or social media backlash
These challenges directly impact RevPAR, guest satisfaction, labor costs and compliance scores–the metrics that matter most to your board and brand reputation.
With Axonify’s frontline enablement platform, you can:
- Onboard seasonal staff in days, not weeks, with in-the-flow-of-work microlearning
- Ensure consistency across every property by reinforcing brand, service and safety standards daily
- Boost revenue with confident upsells in F&B, spa and loyalty programs—driven by daily product knowledge reinforcement
- Push updates instantly–—and capture feedback in real time—to and from associates, even without email access
- Deliver personalized guidance by role and property, so every associate gets only what’s relevant to them
Gain real-time visibility into readiness, compliance and risk hotspots by property
The results: confident associates, flawless execution and a guest experience that drives loyalty and repeat bookings.
Leading brands trust Axonify
Before Axonify
- SOP execution inconsistent across properties and brands
- Managers pulled away from their operations to retrain staff
- Service failures damage NPS and brand reputation
- Compliance gaps discovered too late
- Knowledge gaps that lead to mistakes, poor guest experience and safety incidents
After Axonify
- Consistent SOPs and service behaviors at every property
- Seasonal staff productive on day one
- Corporate and regional ops teams see real-time dashboards on team readiness
- Fewer safety and guest incident issues–directly boosting profitability
- In-the-flow of work training and critical information at associates fingertips
TRAINING
Onboard faster. Train smarter. Reinforce what matters most. Axonify is more than an LMS. It’s a personalized learning experience that unlocks potential, boosts confidence and drives outcomes.
COMMUNICATION
Employee communication solution that transforms messaging into action. Axonify makes sure every associate gets the message so they can do what’s right for your customers and your business.
TASK MANAGEMENT
Turn training into action with task management tools that keep frontline teams focused on the work that matters most–so critical jobs get done right, every time.
AI-DRIVEN, FRONTLINE ASSISTANCE
Axonify’s AI digital assistant, Max, gives every associate access to the right information so they can improve customer service, avoid costly mistakes, and perform with confidence anytime, anywhere.
THE BOTTOM LINE
Your brand promise is only as strong as your frontline’s ability to deliver it.
Axonify ensures your guest experience, safety standards and profitability goals are executed consistently–not as an HR system, but as your daily operations engine.
See it in action today and see how Axonify helps hotel brands like Marriott deliver on their promise–every guest, every time.