“As we’ve listened to our associates, we’ve been really purposeful about meeting their needs so that they feel more connected to the company and that they’re empowered to do their job today very well and be prepared for the next job they may tackle. Introducing Axonify, a new consolidated learning platform for us that brings together both communication and learning, has helped us do this.”
Jessica Lee, Global Officer, Talent Acquisition and Associate Development, Marriott International
Inside Marriott International’s global guest experience strategy
For Marriott International’s 800K+ associates, the road to world-class customer service is paved with personalized learning and communications
20%
Increase in knowledge
9,000
Global locations
38
Languages
800K+
Employees
Unlocking operational excellence with an agile,
AI-powered and accessible solution
Marriott International has a massive global footprint: 9,000 locations where 800,000 associates speak over 38 different languages. With this scale, Marriott needed a way to deliver consistent and exceptional customer experiences no matter which location its guests visited. How? An agile, accessible and AI-powered solution that could connect, inform and empower each and every one of its frontline associates. Enter Axonify.
With a new consolidated, mobile-first training and performance platform that combines communication and learning, Marriott unlocked next-level operational excellence.
Enhanced communications fostered greater connection and engagement among its associates. It also improved peer-to-peer and company-wide communication and gave managers the ability to identify skill gaps and provide targeted training. The result: a 20% increase in knowledge areas specific to each employee.
This new approach provided employees with access to personalized learning paths, two-way communication, gamified learning and task-based training—and the enthusiastic response from HQ to the hotel lobby has been palpable. The good news—this partnership is just getting started.
