Axonify Blog

Your source for stories, news and research on building a frontline workforce that’s ready for anything.

Featured Posts

Retail grocery manager onboarding new associate

<img width="1024" height="656" src="https://axonify.com/wp-content/uploads/2023/02/Retail-manager-onboarding-new-associate-1024x656.jpg" class="attachment-large size-large wp-post-image" alt="Retail grocery manager onboarding new associate" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/02/Retail-manager-onboarding-new-associate-1024x656.jpg 1024w, https://axonify.com/wp-content/uploads/2023/02/Retail-manager-onboarding-new-associate-300x192.jpg 300w, https://axonify.com/wp-content/uploads/2023/02/Retail-manager-onboarding-new-associate-768x492.jpg 768w, https://axonify.com/wp-content/uploads/2023/02/Retail-manager-onboarding-new-associate-1536x983.jpg 1536w, https://axonify.com/wp-content/uploads/2023/02/Retail-manager-onboarding-new-associate-2048x1311.jpg 2048w" sizes="(max-width: 1024px) 100vw, 1024px" />

Training to win: 8 mistakes to avoid when onboarding retail employees

Manager with hand on head looking upset

<img width="1024" height="710" src="https://axonify.com/wp-content/uploads/2023/03/Upset-employee-image-1024x710.jpg" class="attachment-large size-large wp-post-image" alt="Manager with hand on head looking upset" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/03/Upset-employee-image-1024x710.jpg 1024w, https://axonify.com/wp-content/uploads/2023/03/Upset-employee-image-300x208.jpg 300w, https://axonify.com/wp-content/uploads/2023/03/Upset-employee-image-768x533.jpg 768w, https://axonify.com/wp-content/uploads/2023/03/Upset-employee-image-1536x1065.jpg 1536w, https://axonify.com/wp-content/uploads/2023/03/Upset-employee-image.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

Why manager burnout should be retail leaders’ #1 priority

Employees in warehouse smiling at each other

<img width="1024" height="682" src="https://axonify.com/wp-content/uploads/2023/02/Warehouse-employees-smiling-1024x682.jpg" class="attachment-large size-large wp-post-image" alt="Employees in warehouse smiling at each other" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/02/Warehouse-employees-smiling-1024x682.jpg 1024w, https://axonify.com/wp-content/uploads/2023/02/Warehouse-employees-smiling-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2023/02/Warehouse-employees-smiling-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2023/02/Warehouse-employees-smiling-1536x1024.jpg 1536w, https://axonify.com/wp-content/uploads/2023/02/Warehouse-employees-smiling.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

How the 5 pillars of belonging can create a culture of connection at work

Customer Satisfaction Vs. Customer Experience Vs. Customer Service

<img width="1024" height="683" src="https://axonify.com/wp-content/uploads/2023/02/Customer-satisfaction-vs-customer-experience-vs-customer-service.-customer-service-1024x683.jpg" class="attachment-large size-large wp-post-image" alt="Customer Satisfaction Vs. Customer Experience Vs. Customer Service" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/02/Customer-satisfaction-vs-customer-experience-vs-customer-service.-customer-service-1024x683.jpg 1024w, https://axonify.com/wp-content/uploads/2023/02/Customer-satisfaction-vs-customer-experience-vs-customer-service.-customer-service-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2023/02/Customer-satisfaction-vs-customer-experience-vs-customer-service.-customer-service-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2023/02/Customer-satisfaction-vs-customer-experience-vs-customer-service.-customer-service.jpg 1321w" sizes="(max-width: 1024px) 100vw, 1024px" />

On-the-job Performance

Customer satisfaction vs. customer experience vs. customer service: what’s the difference?!

23 Brd 1073 Banner Blog V3

<img width="1024" height="672" src="https://axonify.com/wp-content/uploads/2023/02/23-BRD-1073_Banner_Blog_v3-1024x672.png" class="attachment-large size-large wp-post-image" alt="23 Brd 1073 Banner Blog V3" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/02/23-BRD-1073_Banner_Blog_v3-1024x672.png 1024w, https://axonify.com/wp-content/uploads/2023/02/23-BRD-1073_Banner_Blog_v3-300x197.png 300w, https://axonify.com/wp-content/uploads/2023/02/23-BRD-1073_Banner_Blog_v3-768x504.png 768w, https://axonify.com/wp-content/uploads/2023/02/23-BRD-1073_Banner_Blog_v3-1536x1008.png 1536w, https://axonify.com/wp-content/uploads/2023/02/23-BRD-1073_Banner_Blog_v3.png 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

AxoniCom LIVE is back and in-person!

Blog Header The Deskless Report

<img width="1024" height="641" src="https://axonify.com/wp-content/uploads/2023/02/Blog-header-The-Deskless-Report-1024x641.jpg" class="attachment-large size-large wp-post-image" alt="Blog Header The Deskless Report" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/02/Blog-header-The-Deskless-Report-1024x641.jpg 1024w, https://axonify.com/wp-content/uploads/2023/02/Blog-header-The-Deskless-Report-300x188.jpg 300w, https://axonify.com/wp-content/uploads/2023/02/Blog-header-The-Deskless-Report-768x480.jpg 768w, https://axonify.com/wp-content/uploads/2023/02/Blog-header-The-Deskless-Report-1536x961.jpg 1536w, https://axonify.com/wp-content/uploads/2023/02/Blog-header-The-Deskless-Report.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

Just launched: The research every retailer needs to read

Avoiding retail shrink and asset loss

<img width="1024" height="682" src="https://axonify.com/wp-content/uploads/2023/01/Retail-shrink-1024x682.jpg" class="attachment-large size-large wp-post-image" alt="Avoiding retail shrink and asset loss" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/01/Retail-shrink-1024x682.jpg 1024w, https://axonify.com/wp-content/uploads/2023/01/Retail-shrink-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2023/01/Retail-shrink-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2023/01/Retail-shrink-1536x1024.jpg 1536w, https://axonify.com/wp-content/uploads/2023/01/Retail-shrink.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

Retail asset protection: 5 costly mistakes retailers make

Nrf Booth Talk

<img width="1024" height="638" src="https://axonify.com/wp-content/uploads/2023/01/NRF-booth-talk-1024x638.jpg" class="attachment-large size-large wp-post-image" alt="Nrf Booth Talk" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/01/NRF-booth-talk-1024x638.jpg 1024w, https://axonify.com/wp-content/uploads/2023/01/NRF-booth-talk-300x187.jpg 300w, https://axonify.com/wp-content/uploads/2023/01/NRF-booth-talk-768x478.jpg 768w, https://axonify.com/wp-content/uploads/2023/01/NRF-booth-talk.jpg 1167w" sizes="(max-width: 1024px) 100vw, 1024px" />

What we overheard at NRF 2023

People Stacking Hands

<img width="1024" height="682" src="https://axonify.com/wp-content/uploads/2023/01/people-stacking-hands-1024x682.jpg" class="attachment-large size-large wp-post-image" alt="People Stacking Hands" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/01/people-stacking-hands-1024x682.jpg 1024w, https://axonify.com/wp-content/uploads/2023/01/people-stacking-hands-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2023/01/people-stacking-hands-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2023/01/people-stacking-hands-1536x1024.jpg 1536w, https://axonify.com/wp-content/uploads/2023/01/people-stacking-hands.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

How Shake Shack transforms jobs into careers by prioritizing employee fulfillment

Top Five Factors That Influence Retail Customer Satisfaction

<img width="1024" height="681" src="https://axonify.com/wp-content/uploads/2023/01/Top-five-factors-that-influence-retail-customer-satisfaction-3-1024x681.jpg" class="attachment-large size-large wp-post-image" alt="Top Five Factors That Influence Retail Customer Satisfaction" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/01/Top-five-factors-that-influence-retail-customer-satisfaction-3-1024x681.jpg 1024w, https://axonify.com/wp-content/uploads/2023/01/Top-five-factors-that-influence-retail-customer-satisfaction-3-300x199.jpg 300w, https://axonify.com/wp-content/uploads/2023/01/Top-five-factors-that-influence-retail-customer-satisfaction-3-768x511.jpg 768w, https://axonify.com/wp-content/uploads/2023/01/Top-five-factors-that-influence-retail-customer-satisfaction-3.jpg 1280w" sizes="(max-width: 1024px) 100vw, 1024px" />

On-the-job Performance

Top five factors that influence retail customer satisfaction

Busy tradeshow floor at NRF's Retail Big Show

<img width="1024" height="683" src="https://axonify.com/wp-content/uploads/2022/12/tradeshow-floor-retail-big-show-1024x683.jpg" class="attachment-large size-large wp-post-image" alt="Busy tradeshow floor at NRF's Retail Big Show" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2022/12/tradeshow-floor-retail-big-show-1024x683.jpg 1024w, https://axonify.com/wp-content/uploads/2022/12/tradeshow-floor-retail-big-show-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2022/12/tradeshow-floor-retail-big-show-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2022/12/tradeshow-floor-retail-big-show-1536x1025.jpg 1536w, https://axonify.com/wp-content/uploads/2022/12/tradeshow-floor-retail-big-show.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

Technology and Product

NRF 2023 preview: Top 3 reasons to connect with us at Retail’s Big Show

Dealing With Challenging Customers

<img width="1024" height="682" src="https://axonify.com/wp-content/uploads/2022/12/dealing-with-challenging-customers-1024x682.jpg" class="attachment-large size-large wp-post-image" alt="Dealing With Challenging Customers" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2022/12/dealing-with-challenging-customers-1024x682.jpg 1024w, https://axonify.com/wp-content/uploads/2022/12/dealing-with-challenging-customers-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2022/12/dealing-with-challenging-customers-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2022/12/dealing-with-challenging-customers-1536x1024.jpg 1536w, https://axonify.com/wp-content/uploads/2022/12/dealing-with-challenging-customers.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

Modern Training

4 eye-opening tips for dealing with customer incivility from a 20-year service industry vet

Cover of the book, The Modern Learning Ecosystem: A New L&D Mindset for the Ever-Changing Workplace, by JD Dillon

<img width="1024" height="577" src="https://axonify.com/wp-content/uploads/2022/11/modern-learning-featured-1024x577.jpg" class="attachment-large size-large wp-post-image" alt="Cover of the book, The Modern Learning Ecosystem: A New L&D Mindset for the Ever-Changing Workplace, by JD Dillon" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2022/11/modern-learning-featured-1024x577.jpg 1024w, https://axonify.com/wp-content/uploads/2022/11/modern-learning-featured-300x169.jpg 300w, https://axonify.com/wp-content/uploads/2022/11/modern-learning-featured-768x432.jpg 768w, https://axonify.com/wp-content/uploads/2022/11/modern-learning-featured-1536x865.jpg 1536w, https://axonify.com/wp-content/uploads/2022/11/modern-learning-featured.jpg 1920w" sizes="(max-width: 1024px) 100vw, 1024px" />

Modern Training

5 reasons why The Modern Learning Ecosystem is an L&D must-read

Retail employee setting up sale sign next to mannequins in a display

<img width="1024" height="683" src="https://axonify.com/wp-content/uploads/2022/11/seasonal-holiday-workers-1024x683.jpg" class="attachment-large size-large wp-post-image" alt="Retail employee setting up sale sign next to mannequins in a display" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2022/11/seasonal-holiday-workers-1024x683.jpg 1024w, https://axonify.com/wp-content/uploads/2022/11/seasonal-holiday-workers-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2022/11/seasonal-holiday-workers-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2022/11/seasonal-holiday-workers-1536x1024.jpg 1536w, https://axonify.com/wp-content/uploads/2022/11/seasonal-holiday-workers-2048x1365.jpg 2048w" sizes="(max-width: 1024px) 100vw, 1024px" />

Ongoing Development

What do seasonal workers really want? We asked them.

What Frontline Workers Managers Want

<img width="1024" height="682" src="https://axonify.com/wp-content/uploads/2022/10/what-frontline-workers-managers-want-1024x682.jpg" class="attachment-large size-large wp-post-image" alt="What Frontline Workers Managers Want" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2022/10/what-frontline-workers-managers-want-1024x682.jpg 1024w, https://axonify.com/wp-content/uploads/2022/10/what-frontline-workers-managers-want-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2022/10/what-frontline-workers-managers-want-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2022/10/what-frontline-workers-managers-want-1536x1024.jpg 1536w, https://axonify.com/wp-content/uploads/2022/10/what-frontline-workers-managers-want.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

Support, stabilize, enable: Our research reveals what the frontline workforce actually wants

Woman taking inventory stock in a warehouse that has wifi connected products

Technology and Product

How to make retail tech a game-changer for the associate experience

Lady On Her Phone

Mobile Learning

How to deliver BYOD training & comms your frontline will love

Storm clouds rolling over a shallow cove

On-the-job Performance

Is your organization ready for the next disruption?

The Axonify Team at ATD 2022

ATD22 recap: Top 3 L&D trends and challenges for 2022

Members 1st Employee Shaking Hands With Client

Customer Stories

How Members 1st builds confident associates by taking a deep dive into data

All Posts

Manager with hand on head looking upset

<img width="1024" height="710" src="https://axonify.com/wp-content/uploads/2023/03/Upset-employee-image-1024x710.jpg" class="attachment-large size-large wp-post-image" alt="Manager with hand on head looking upset" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/03/Upset-employee-image-1024x710.jpg 1024w, https://axonify.com/wp-content/uploads/2023/03/Upset-employee-image-300x208.jpg 300w, https://axonify.com/wp-content/uploads/2023/03/Upset-employee-image-768x533.jpg 768w, https://axonify.com/wp-content/uploads/2023/03/Upset-employee-image-1536x1065.jpg 1536w, https://axonify.com/wp-content/uploads/2023/03/Upset-employee-image.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

Why manager burnout should be retail leaders’ #1 priority

Employees in warehouse smiling at each other

<img width="1024" height="682" src="https://axonify.com/wp-content/uploads/2023/02/Warehouse-employees-smiling-1024x682.jpg" class="attachment-large size-large wp-post-image" alt="Employees in warehouse smiling at each other" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/02/Warehouse-employees-smiling-1024x682.jpg 1024w, https://axonify.com/wp-content/uploads/2023/02/Warehouse-employees-smiling-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2023/02/Warehouse-employees-smiling-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2023/02/Warehouse-employees-smiling-1536x1024.jpg 1536w, https://axonify.com/wp-content/uploads/2023/02/Warehouse-employees-smiling.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

How the 5 pillars of belonging can create a culture of connection at work

Customer Satisfaction Vs. Customer Experience Vs. Customer Service

<img width="1024" height="683" src="https://axonify.com/wp-content/uploads/2023/02/Customer-satisfaction-vs-customer-experience-vs-customer-service.-customer-service-1024x683.jpg" class="attachment-large size-large wp-post-image" alt="Customer Satisfaction Vs. Customer Experience Vs. Customer Service" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/02/Customer-satisfaction-vs-customer-experience-vs-customer-service.-customer-service-1024x683.jpg 1024w, https://axonify.com/wp-content/uploads/2023/02/Customer-satisfaction-vs-customer-experience-vs-customer-service.-customer-service-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2023/02/Customer-satisfaction-vs-customer-experience-vs-customer-service.-customer-service-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2023/02/Customer-satisfaction-vs-customer-experience-vs-customer-service.-customer-service.jpg 1321w" sizes="(max-width: 1024px) 100vw, 1024px" />

On-the-job Performance

Customer satisfaction vs. customer experience vs. customer service: what’s the difference?!

23 Brd 1073 Banner Blog V3

<img width="1024" height="672" src="https://axonify.com/wp-content/uploads/2023/02/23-BRD-1073_Banner_Blog_v3-1024x672.png" class="attachment-large size-large wp-post-image" alt="23 Brd 1073 Banner Blog V3" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/02/23-BRD-1073_Banner_Blog_v3-1024x672.png 1024w, https://axonify.com/wp-content/uploads/2023/02/23-BRD-1073_Banner_Blog_v3-300x197.png 300w, https://axonify.com/wp-content/uploads/2023/02/23-BRD-1073_Banner_Blog_v3-768x504.png 768w, https://axonify.com/wp-content/uploads/2023/02/23-BRD-1073_Banner_Blog_v3-1536x1008.png 1536w, https://axonify.com/wp-content/uploads/2023/02/23-BRD-1073_Banner_Blog_v3.png 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

AxoniCom LIVE is back and in-person!

Blog Header The Deskless Report

<img width="1024" height="641" src="https://axonify.com/wp-content/uploads/2023/02/Blog-header-The-Deskless-Report-1024x641.jpg" class="attachment-large size-large wp-post-image" alt="Blog Header The Deskless Report" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/02/Blog-header-The-Deskless-Report-1024x641.jpg 1024w, https://axonify.com/wp-content/uploads/2023/02/Blog-header-The-Deskless-Report-300x188.jpg 300w, https://axonify.com/wp-content/uploads/2023/02/Blog-header-The-Deskless-Report-768x480.jpg 768w, https://axonify.com/wp-content/uploads/2023/02/Blog-header-The-Deskless-Report-1536x961.jpg 1536w, https://axonify.com/wp-content/uploads/2023/02/Blog-header-The-Deskless-Report.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

Just launched: The research every retailer needs to read

Avoiding retail shrink and asset loss

<img width="1024" height="682" src="https://axonify.com/wp-content/uploads/2023/01/Retail-shrink-1024x682.jpg" class="attachment-large size-large wp-post-image" alt="Avoiding retail shrink and asset loss" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/01/Retail-shrink-1024x682.jpg 1024w, https://axonify.com/wp-content/uploads/2023/01/Retail-shrink-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2023/01/Retail-shrink-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2023/01/Retail-shrink-1536x1024.jpg 1536w, https://axonify.com/wp-content/uploads/2023/01/Retail-shrink.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

Retail asset protection: 5 costly mistakes retailers make

Nrf Booth Talk

<img width="1024" height="638" src="https://axonify.com/wp-content/uploads/2023/01/NRF-booth-talk-1024x638.jpg" class="attachment-large size-large wp-post-image" alt="Nrf Booth Talk" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/01/NRF-booth-talk-1024x638.jpg 1024w, https://axonify.com/wp-content/uploads/2023/01/NRF-booth-talk-300x187.jpg 300w, https://axonify.com/wp-content/uploads/2023/01/NRF-booth-talk-768x478.jpg 768w, https://axonify.com/wp-content/uploads/2023/01/NRF-booth-talk.jpg 1167w" sizes="(max-width: 1024px) 100vw, 1024px" />

What we overheard at NRF 2023

People Stacking Hands

<img width="1024" height="682" src="https://axonify.com/wp-content/uploads/2023/01/people-stacking-hands-1024x682.jpg" class="attachment-large size-large wp-post-image" alt="People Stacking Hands" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/01/people-stacking-hands-1024x682.jpg 1024w, https://axonify.com/wp-content/uploads/2023/01/people-stacking-hands-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2023/01/people-stacking-hands-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2023/01/people-stacking-hands-1536x1024.jpg 1536w, https://axonify.com/wp-content/uploads/2023/01/people-stacking-hands.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

How Shake Shack transforms jobs into careers by prioritizing employee fulfillment

Top Five Factors That Influence Retail Customer Satisfaction

<img width="1024" height="681" src="https://axonify.com/wp-content/uploads/2023/01/Top-five-factors-that-influence-retail-customer-satisfaction-3-1024x681.jpg" class="attachment-large size-large wp-post-image" alt="Top Five Factors That Influence Retail Customer Satisfaction" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/01/Top-five-factors-that-influence-retail-customer-satisfaction-3-1024x681.jpg 1024w, https://axonify.com/wp-content/uploads/2023/01/Top-five-factors-that-influence-retail-customer-satisfaction-3-300x199.jpg 300w, https://axonify.com/wp-content/uploads/2023/01/Top-five-factors-that-influence-retail-customer-satisfaction-3-768x511.jpg 768w, https://axonify.com/wp-content/uploads/2023/01/Top-five-factors-that-influence-retail-customer-satisfaction-3.jpg 1280w" sizes="(max-width: 1024px) 100vw, 1024px" />

On-the-job Performance

Top five factors that influence retail customer satisfaction

Busy tradeshow floor at NRF's Retail Big Show

<img width="1024" height="683" src="https://axonify.com/wp-content/uploads/2022/12/tradeshow-floor-retail-big-show-1024x683.jpg" class="attachment-large size-large wp-post-image" alt="Busy tradeshow floor at NRF's Retail Big Show" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2022/12/tradeshow-floor-retail-big-show-1024x683.jpg 1024w, https://axonify.com/wp-content/uploads/2022/12/tradeshow-floor-retail-big-show-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2022/12/tradeshow-floor-retail-big-show-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2022/12/tradeshow-floor-retail-big-show-1536x1025.jpg 1536w, https://axonify.com/wp-content/uploads/2022/12/tradeshow-floor-retail-big-show.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

Technology and Product

NRF 2023 preview: Top 3 reasons to connect with us at Retail’s Big Show

Dealing With Challenging Customers

<img width="1024" height="682" src="https://axonify.com/wp-content/uploads/2022/12/dealing-with-challenging-customers-1024x682.jpg" class="attachment-large size-large wp-post-image" alt="Dealing With Challenging Customers" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2022/12/dealing-with-challenging-customers-1024x682.jpg 1024w, https://axonify.com/wp-content/uploads/2022/12/dealing-with-challenging-customers-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2022/12/dealing-with-challenging-customers-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2022/12/dealing-with-challenging-customers-1536x1024.jpg 1536w, https://axonify.com/wp-content/uploads/2022/12/dealing-with-challenging-customers.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

Modern Training

4 eye-opening tips for dealing with customer incivility from a 20-year service industry vet

Retail grocery manager onboarding new associate

<img width="1024" height="656" src="https://axonify.com/wp-content/uploads/2023/02/Retail-manager-onboarding-new-associate-1024x656.jpg" class="attachment-large size-large wp-post-image" alt="Retail grocery manager onboarding new associate" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2023/02/Retail-manager-onboarding-new-associate-1024x656.jpg 1024w, https://axonify.com/wp-content/uploads/2023/02/Retail-manager-onboarding-new-associate-300x192.jpg 300w, https://axonify.com/wp-content/uploads/2023/02/Retail-manager-onboarding-new-associate-768x492.jpg 768w, https://axonify.com/wp-content/uploads/2023/02/Retail-manager-onboarding-new-associate-1536x983.jpg 1536w, https://axonify.com/wp-content/uploads/2023/02/Retail-manager-onboarding-new-associate-2048x1311.jpg 2048w" sizes="(max-width: 1024px) 100vw, 1024px" />

Training to win: 8 mistakes to avoid when onboarding retail employees

Cover of the book, The Modern Learning Ecosystem: A New L&D Mindset for the Ever-Changing Workplace, by JD Dillon

<img width="1024" height="577" src="https://axonify.com/wp-content/uploads/2022/11/modern-learning-featured-1024x577.jpg" class="attachment-large size-large wp-post-image" alt="Cover of the book, The Modern Learning Ecosystem: A New L&D Mindset for the Ever-Changing Workplace, by JD Dillon" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2022/11/modern-learning-featured-1024x577.jpg 1024w, https://axonify.com/wp-content/uploads/2022/11/modern-learning-featured-300x169.jpg 300w, https://axonify.com/wp-content/uploads/2022/11/modern-learning-featured-768x432.jpg 768w, https://axonify.com/wp-content/uploads/2022/11/modern-learning-featured-1536x865.jpg 1536w, https://axonify.com/wp-content/uploads/2022/11/modern-learning-featured.jpg 1920w" sizes="(max-width: 1024px) 100vw, 1024px" />

Modern Training

5 reasons why The Modern Learning Ecosystem is an L&D must-read

Retail employee setting up sale sign next to mannequins in a display

<img width="1024" height="683" src="https://axonify.com/wp-content/uploads/2022/11/seasonal-holiday-workers-1024x683.jpg" class="attachment-large size-large wp-post-image" alt="Retail employee setting up sale sign next to mannequins in a display" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2022/11/seasonal-holiday-workers-1024x683.jpg 1024w, https://axonify.com/wp-content/uploads/2022/11/seasonal-holiday-workers-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2022/11/seasonal-holiday-workers-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2022/11/seasonal-holiday-workers-1536x1024.jpg 1536w, https://axonify.com/wp-content/uploads/2022/11/seasonal-holiday-workers-2048x1365.jpg 2048w" sizes="(max-width: 1024px) 100vw, 1024px" />

Ongoing Development

What do seasonal workers really want? We asked them.

What Frontline Workers Managers Want

<img width="1024" height="682" src="https://axonify.com/wp-content/uploads/2022/10/what-frontline-workers-managers-want-1024x682.jpg" class="attachment-large size-large wp-post-image" alt="What Frontline Workers Managers Want" decoding="async" loading="lazy" srcset="https://axonify.com/wp-content/uploads/2022/10/what-frontline-workers-managers-want-1024x682.jpg 1024w, https://axonify.com/wp-content/uploads/2022/10/what-frontline-workers-managers-want-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2022/10/what-frontline-workers-managers-want-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2022/10/what-frontline-workers-managers-want-1536x1024.jpg 1536w, https://axonify.com/wp-content/uploads/2022/10/what-frontline-workers-managers-want.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

Support, stabilize, enable: Our research reveals what the frontline workforce actually wants

Top Customer Service Skills To Win Over The Toughest Customers

On-the-job Performance

Top customer service skills to win over the toughest customers

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