Axonify Blog

Your source for stories, news and research on building a frontline workforce that’s ready for anything.

Featured Posts

Jessica Lee, Senior Vice President of Global Talent Development at Marriott International, Cris Harper, Vice President of Talent Experience at Giant Eagle and Dani Johnson, Co-founder and Principal Analyst at RedThread Research, at AxoniCom 2023

<img width="1024" height="682" src="https://axonify.com/wp-content/uploads/2023/11/0Z1A1783-1-1024x682.jpg" class="attachment-large size-large wp-post-image" alt="Jessica Lee, Senior Vice President of Global Talent Development at Marriott International, Cris Harper, Vice President of Talent Experience at Giant Eagle and Dani Johnson, Co-founder and Principal Analyst at RedThread Research, at AxoniCom 2023" decoding="async" srcset="https://axonify.com/wp-content/uploads/2023/11/0Z1A1783-1-1024x682.jpg 1024w, https://axonify.com/wp-content/uploads/2023/11/0Z1A1783-1-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2023/11/0Z1A1783-1-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2023/11/0Z1A1783-1-1536x1024.jpg 1536w, https://axonify.com/wp-content/uploads/2023/11/0Z1A1783-1.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

8 must-read frontline 2024 trend predictions

Employee Red Flags

<img width="1024" height="640" src="https://axonify.com/wp-content/uploads/2023/11/Employee-red-flags-1024x640.jpg" class="attachment-large size-large wp-post-image" alt="Employee Red Flags" decoding="async" srcset="https://axonify.com/wp-content/uploads/2023/11/Employee-red-flags-1024x640.jpg 1024w, https://axonify.com/wp-content/uploads/2023/11/Employee-red-flags-300x188.jpg 300w, https://axonify.com/wp-content/uploads/2023/11/Employee-red-flags-768x480.jpg 768w, https://axonify.com/wp-content/uploads/2023/11/Employee-red-flags.jpg 1080w" sizes="(max-width: 1024px) 100vw, 1024px" />

Employee red flags: 6 workforce metrics to watch

Healthcare customer service training

<img width="1024" height="682" src="https://axonify.com/wp-content/uploads/2023/11/iStock-1257425296-1-1024x682.jpg" class="attachment-large size-large wp-post-image" alt="Healthcare customer service training" decoding="async" srcset="https://axonify.com/wp-content/uploads/2023/11/iStock-1257425296-1-1024x682.jpg 1024w, https://axonify.com/wp-content/uploads/2023/11/iStock-1257425296-1-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2023/11/iStock-1257425296-1-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2023/11/iStock-1257425296-1-1536x1024.jpg 1536w, https://axonify.com/wp-content/uploads/2023/11/iStock-1257425296-1.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

Customer Stories

Inside Cardinal Health’s award-winning blended approach to customer service training

Grocery associate enablement for compliance training launch

<img width="1024" height="768" src="https://axonify.com/wp-content/uploads/2023/11/axonify-grocery_Robert-Lowdon-Photography_20230307_P0010952-copy-1-1024x768.jpg" class="attachment-large size-large wp-post-image" alt="Grocery associate enablement for compliance training launch" decoding="async" srcset="https://axonify.com/wp-content/uploads/2023/11/axonify-grocery_Robert-Lowdon-Photography_20230307_P0010952-copy-1-1024x768.jpg 1024w, https://axonify.com/wp-content/uploads/2023/11/axonify-grocery_Robert-Lowdon-Photography_20230307_P0010952-copy-1-300x225.jpg 300w, https://axonify.com/wp-content/uploads/2023/11/axonify-grocery_Robert-Lowdon-Photography_20230307_P0010952-copy-1-768x576.jpg 768w, https://axonify.com/wp-content/uploads/2023/11/axonify-grocery_Robert-Lowdon-Photography_20230307_P0010952-copy-1-1536x1152.jpg 1536w, https://axonify.com/wp-content/uploads/2023/11/axonify-grocery_Robert-Lowdon-Photography_20230307_P0010952-copy-1.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

What a compliance program launch looks like through the eyes of an enabled grocery associate

Effective communication enables hospitality associates and managers

<img width="1024" height="683" src="https://axonify.com/wp-content/uploads/2023/11/iStock-1428090732-1-1024x683.jpg" class="attachment-large size-large wp-post-image" alt="Effective communication enables hospitality associates and managers" decoding="async" srcset="https://axonify.com/wp-content/uploads/2023/11/iStock-1428090732-1-1024x683.jpg 1024w, https://axonify.com/wp-content/uploads/2023/11/iStock-1428090732-1-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2023/11/iStock-1428090732-1-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2023/11/iStock-1428090732-1-1536x1025.jpg 1536w, https://axonify.com/wp-content/uploads/2023/11/iStock-1428090732-1.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

Using effective communication for operational consistency and memorable guest experiences in hospitality

Retail store associates frontline enablement

<img width="1024" height="768" src="https://axonify.com/wp-content/uploads/2023/11/axonify-retail-store_20230314_axonify-store08416-copy-1-1024x768.jpg" class="attachment-large size-large wp-post-image" alt="Retail store associates frontline enablement" decoding="async" srcset="https://axonify.com/wp-content/uploads/2023/11/axonify-retail-store_20230314_axonify-store08416-copy-1-1024x768.jpg 1024w, https://axonify.com/wp-content/uploads/2023/11/axonify-retail-store_20230314_axonify-store08416-copy-1-300x225.jpg 300w, https://axonify.com/wp-content/uploads/2023/11/axonify-retail-store_20230314_axonify-store08416-copy-1-768x576.jpg 768w, https://axonify.com/wp-content/uploads/2023/11/axonify-retail-store_20230314_axonify-store08416-copy-1-1536x1152.jpg 1536w, https://axonify.com/wp-content/uploads/2023/11/axonify-retail-store_20230314_axonify-store08416-copy-1.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

On-the-job Performance

A brief(ish) guide to the pillars of frontline enablement

Employees using AI at work

<img width="1024" height="576" src="https://axonify.com/wp-content/uploads/2023/11/AI_at_work-1-1-1024x576.jpg" class="attachment-large size-large wp-post-image" alt="Employees using AI at work" decoding="async" srcset="https://axonify.com/wp-content/uploads/2023/11/AI_at_work-1-1-1024x576.jpg 1024w, https://axonify.com/wp-content/uploads/2023/11/AI_at_work-1-1-300x169.jpg 300w, https://axonify.com/wp-content/uploads/2023/11/AI_at_work-1-1-768x432.jpg 768w, https://axonify.com/wp-content/uploads/2023/11/AI_at_work-1-1-1536x864.jpg 1536w, https://axonify.com/wp-content/uploads/2023/11/AI_at_work-1-1.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

Technology and Product, Trends

How AI is changing the workplace (and can make jobs more human)

Retail manager overseeing operations

<img width="1024" height="549" src="https://axonify.com/wp-content/uploads/2023/11/Retail-manager-operations-1024x549.jpg" class="attachment-large size-large wp-post-image" alt="Retail manager overseeing operations" decoding="async" srcset="https://axonify.com/wp-content/uploads/2023/11/Retail-manager-operations-1024x549.jpg 1024w, https://axonify.com/wp-content/uploads/2023/11/Retail-manager-operations-300x161.jpg 300w, https://axonify.com/wp-content/uploads/2023/11/Retail-manager-operations-768x412.jpg 768w, https://axonify.com/wp-content/uploads/2023/11/Retail-manager-operations-1536x824.jpg 1536w, https://axonify.com/wp-content/uploads/2023/11/Retail-manager-operations-2048x1099.jpg 2048w" sizes="(max-width: 1024px) 100vw, 1024px" />

We asked 500 frontline managers about the state of their operations. Here’s what we learned.

Hospitality workers in lobby

Modern Training, Operational Support

How the right training can drive operational consistency and standout experiences in hospitality

Retail associates and managers want to feel a sense of recognition, accomplishment, security, belonging and respect

Modern Training

What do today’s employees want in a job?

Hotel manager task management

Operational Support

How effective task management drives memorable guest experiences in hospitality

Retailers Prioritizing Employee Engagement

8 retailers taking employee engagement to the next level

Axonify Grocery Associates Upskilling for Retention

Modern Training

Unlock your grocery retention strategy by leaning into upskilling

Encourage idea sharing in the workplace

Communication, Feedback

4 reasons to encourage idea sharing in the workplace

A male retail associate holds a shoe box while working during a new product launch.

Modern Training

What a successful shoe launch looks like—through the eyes of an associate

Axonify Retail Store Associate Robert Lowdon Photography

Modern Training

4 practical steps to get your frontline enablement strategy started

Restaurant frontline workers using mobile device learning technology

Technology and Product

How to get the most out of your learning tech stack

Shopping Mall

Engagement, Onboarding, Trends

We talked to 300 frontline managers about seasonal hiring. Here’s what we learned.

Next-level customer service from hospitality frontline worker

Customer Stories, Engagement

5 hospitality brands taking customer service to the next level

Frontline enablement for hospitality, check-in desk associate

Modern Training

Top 4 barriers to frontline enablement—and how to overcome them

All Posts

Jessica Lee, Senior Vice President of Global Talent Development at Marriott International, Cris Harper, Vice President of Talent Experience at Giant Eagle and Dani Johnson, Co-founder and Principal Analyst at RedThread Research, at AxoniCom 2023

<img width="1024" height="682" src="https://axonify.com/wp-content/uploads/2023/11/0Z1A1783-1-1024x682.jpg" class="attachment-large size-large wp-post-image" alt="Jessica Lee, Senior Vice President of Global Talent Development at Marriott International, Cris Harper, Vice President of Talent Experience at Giant Eagle and Dani Johnson, Co-founder and Principal Analyst at RedThread Research, at AxoniCom 2023" decoding="async" srcset="https://axonify.com/wp-content/uploads/2023/11/0Z1A1783-1-1024x682.jpg 1024w, https://axonify.com/wp-content/uploads/2023/11/0Z1A1783-1-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2023/11/0Z1A1783-1-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2023/11/0Z1A1783-1-1536x1024.jpg 1536w, https://axonify.com/wp-content/uploads/2023/11/0Z1A1783-1.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

8 must-read frontline 2024 trend predictions

Employee Red Flags

<img width="1024" height="640" src="https://axonify.com/wp-content/uploads/2023/11/Employee-red-flags-1024x640.jpg" class="attachment-large size-large wp-post-image" alt="Employee Red Flags" decoding="async" srcset="https://axonify.com/wp-content/uploads/2023/11/Employee-red-flags-1024x640.jpg 1024w, https://axonify.com/wp-content/uploads/2023/11/Employee-red-flags-300x188.jpg 300w, https://axonify.com/wp-content/uploads/2023/11/Employee-red-flags-768x480.jpg 768w, https://axonify.com/wp-content/uploads/2023/11/Employee-red-flags.jpg 1080w" sizes="(max-width: 1024px) 100vw, 1024px" />

Employee red flags: 6 workforce metrics to watch

Healthcare customer service training

<img width="1024" height="682" src="https://axonify.com/wp-content/uploads/2023/11/iStock-1257425296-1-1024x682.jpg" class="attachment-large size-large wp-post-image" alt="Healthcare customer service training" decoding="async" srcset="https://axonify.com/wp-content/uploads/2023/11/iStock-1257425296-1-1024x682.jpg 1024w, https://axonify.com/wp-content/uploads/2023/11/iStock-1257425296-1-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2023/11/iStock-1257425296-1-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2023/11/iStock-1257425296-1-1536x1024.jpg 1536w, https://axonify.com/wp-content/uploads/2023/11/iStock-1257425296-1.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

Customer Stories

Inside Cardinal Health’s award-winning blended approach to customer service training

Grocery associate enablement for compliance training launch

<img width="1024" height="768" src="https://axonify.com/wp-content/uploads/2023/11/axonify-grocery_Robert-Lowdon-Photography_20230307_P0010952-copy-1-1024x768.jpg" class="attachment-large size-large wp-post-image" alt="Grocery associate enablement for compliance training launch" decoding="async" srcset="https://axonify.com/wp-content/uploads/2023/11/axonify-grocery_Robert-Lowdon-Photography_20230307_P0010952-copy-1-1024x768.jpg 1024w, https://axonify.com/wp-content/uploads/2023/11/axonify-grocery_Robert-Lowdon-Photography_20230307_P0010952-copy-1-300x225.jpg 300w, https://axonify.com/wp-content/uploads/2023/11/axonify-grocery_Robert-Lowdon-Photography_20230307_P0010952-copy-1-768x576.jpg 768w, https://axonify.com/wp-content/uploads/2023/11/axonify-grocery_Robert-Lowdon-Photography_20230307_P0010952-copy-1-1536x1152.jpg 1536w, https://axonify.com/wp-content/uploads/2023/11/axonify-grocery_Robert-Lowdon-Photography_20230307_P0010952-copy-1.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

What a compliance program launch looks like through the eyes of an enabled grocery associate

Effective communication enables hospitality associates and managers

<img width="1024" height="683" src="https://axonify.com/wp-content/uploads/2023/11/iStock-1428090732-1-1024x683.jpg" class="attachment-large size-large wp-post-image" alt="Effective communication enables hospitality associates and managers" decoding="async" srcset="https://axonify.com/wp-content/uploads/2023/11/iStock-1428090732-1-1024x683.jpg 1024w, https://axonify.com/wp-content/uploads/2023/11/iStock-1428090732-1-300x200.jpg 300w, https://axonify.com/wp-content/uploads/2023/11/iStock-1428090732-1-768x512.jpg 768w, https://axonify.com/wp-content/uploads/2023/11/iStock-1428090732-1-1536x1025.jpg 1536w, https://axonify.com/wp-content/uploads/2023/11/iStock-1428090732-1.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

Using effective communication for operational consistency and memorable guest experiences in hospitality

Happy employees putting groceries on shelves at supermarket.

Modern Training, Operational Support, Trends

We asked 500 U.K. managers about the state of their operations. Here’s what we learned.

Retail store associates frontline enablement

<img width="1024" height="768" src="https://axonify.com/wp-content/uploads/2023/11/axonify-retail-store_20230314_axonify-store08416-copy-1-1024x768.jpg" class="attachment-large size-large wp-post-image" alt="Retail store associates frontline enablement" decoding="async" srcset="https://axonify.com/wp-content/uploads/2023/11/axonify-retail-store_20230314_axonify-store08416-copy-1-1024x768.jpg 1024w, https://axonify.com/wp-content/uploads/2023/11/axonify-retail-store_20230314_axonify-store08416-copy-1-300x225.jpg 300w, https://axonify.com/wp-content/uploads/2023/11/axonify-retail-store_20230314_axonify-store08416-copy-1-768x576.jpg 768w, https://axonify.com/wp-content/uploads/2023/11/axonify-retail-store_20230314_axonify-store08416-copy-1-1536x1152.jpg 1536w, https://axonify.com/wp-content/uploads/2023/11/axonify-retail-store_20230314_axonify-store08416-copy-1.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

On-the-job Performance

A brief(ish) guide to the pillars of frontline enablement

Employees using AI at work

<img width="1024" height="576" src="https://axonify.com/wp-content/uploads/2023/11/AI_at_work-1-1-1024x576.jpg" class="attachment-large size-large wp-post-image" alt="Employees using AI at work" decoding="async" srcset="https://axonify.com/wp-content/uploads/2023/11/AI_at_work-1-1-1024x576.jpg 1024w, https://axonify.com/wp-content/uploads/2023/11/AI_at_work-1-1-300x169.jpg 300w, https://axonify.com/wp-content/uploads/2023/11/AI_at_work-1-1-768x432.jpg 768w, https://axonify.com/wp-content/uploads/2023/11/AI_at_work-1-1-1536x864.jpg 1536w, https://axonify.com/wp-content/uploads/2023/11/AI_at_work-1-1.jpg 2000w" sizes="(max-width: 1024px) 100vw, 1024px" />

Technology and Product, Trends

How AI is changing the workplace (and can make jobs more human)

Retail manager overseeing operations

<img width="1024" height="549" src="https://axonify.com/wp-content/uploads/2023/11/Retail-manager-operations-1024x549.jpg" class="attachment-large size-large wp-post-image" alt="Retail manager overseeing operations" decoding="async" srcset="https://axonify.com/wp-content/uploads/2023/11/Retail-manager-operations-1024x549.jpg 1024w, https://axonify.com/wp-content/uploads/2023/11/Retail-manager-operations-300x161.jpg 300w, https://axonify.com/wp-content/uploads/2023/11/Retail-manager-operations-768x412.jpg 768w, https://axonify.com/wp-content/uploads/2023/11/Retail-manager-operations-1536x824.jpg 1536w, https://axonify.com/wp-content/uploads/2023/11/Retail-manager-operations-2048x1099.jpg 2048w" sizes="(max-width: 1024px) 100vw, 1024px" />

We asked 500 frontline managers about the state of their operations. Here’s what we learned.

SAP Firestarters Forum panelists

On-the-job Performance

3 ways to enable your retail frontline to get things done (no matter what!)

AxoniCom Conference Customer Awards Ceremony

Customer Stories

Here’s who won big during the 2023 AxoniCom Awards

Anti-theft scanner at the front entrance of a retail store

Modern Training, Operational Support

We asked 300 retail managers about theft. Here’s what we learned.

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