Training that creates confident contact center advisors
When your contact center agents really know their stuff, you’ll see the difference in metrics like customer satisfaction scores.
Learn how leading contact centers use Axonify to:
- Onboard faster and more effectively
- Continually reinforce learning
- Measure the impact of training programs
- Launch with confidence
Onboard faster and more effectively
Whether you need to onboard new employees or reboard existing ones, getting everyone up to speed and ready to field customer concerns quickly is crucial. Axonify delivers a streamlined experience that focuses on the most important things they need to know right away.
- Build a consistent onboarding experience for all agents
- Start with content that’s most critical to their success, then build on it every shift
- Explore our robust contact center content library to create personalized learning paths
- Reinforce bite-sized bits of information over time to boost performance
in training time
in repeat customer calls
in connection rate
Learn how BT onboarded thousands of new agents in record time
Continually reinforce learning
With ever-evolving product offerings, promotions and regulations your agents have a lot of complex information to remember. Forgetting a key detail could lead to transferred calls, longer wait times and a poor customer service experience.
- Offer a 3-5-minute daily training experience that doesn’t disrupt their flow of work
- Deliver an adaptive learning experience designed to fill each advisor’s individual knowledge gaps
- Build and measure advisor confidence so you’re sure they’re prepared to act quickly and reliably on the job
Measure the impact of your training programs
Advisors have packed schedules, so it’s critical their training programs drive results. With Axonify, you can easily understand what content is driving KPIs to focus your fine-tuning where it’s needed most.
- Get a real-time view of how your training programs are influencing key metrics like NPS scores, AHS, call escalation and first call resolution rates
- Meaningful coaching opportunities with performance data – right down to the individual level
- Automatically fill in associate knowledge gaps by serving up refresher training in the subjects that matter most, to those who need it most
Launch with confidence
You can count on us every step of the way. We’ll partner closely with you to build an agent training program that delivers the KPIs your business cares about most. No matter your size or stage, we’ll share our contact center expertise to help you get the most out of Axonify.
- Build a custom implementation plan that’s tailored to your business
- Get help evaluating your current content, mapping out what you need and building a plan to bridge gaps
- Lean on your personal customer success manager to get the most out of your training efforts