Telecom training that drives the metrics that matter

In stores or on the phones, when your frontline people know their stuff, they can deliver the stand-out experiences that yield loyal customers and top-line growth.

Learn how leading telecommunications companies use Axonify to:

  • Accelerate time to competency
  • Improve performance—without disrupting the flow of work
  • Communicate with the frontline in real time
  • Reskill rapidly to meet business needs
  • Measure the impact of training programs
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Accelerate time to competency

Cut down on time spent onboarding, and get employees contributing faster. Axonify delivers a streamlined experience that focuses on the most important things they need to know right away—then builds on it with bite-sized information every shift.

WATCH A QUICK DEMO
BT logo


24% decrease
in training time


5% improvement
in CSAT


10% decrease
in repeat customer calls


2.7% improvement
in connection rate

Learn how BT onboarded thousands of new agents in record time

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Improve performance—without disrupting the flow of work

From product information to promotions to policies, your frontline retail associates and call center agents have a lot to remember. Keep key information top of mind with ongoing training that doesn’t pull them away from the places they need to perform. With Axonify, you can reinforce learning in just a few minutes a day, on the devices they use every day.

SEE HOW AXONIFY MAKES LEARNING STICK
call center agent

“The area managers that really adopted the platform outperformed every other area in the mystery shop as well as other KPIs. Once that started to happen, all our leaders were completely bought in and on board.”

– Brad Eamer, Manager, Channel Training, Shaw Communications

Communicate with the frontline in real time

Things change constantly in telecom—and to deliver an amazing customer experience, your frontline needs to be up to date. Axonify makes it easy to get timely, consistent information to employees, in the platform where they train every shift.

EXPLORE COMMUNICATIONS

Find out how leaders at Verizon and The Kroger Co. are empowering stellar frontline performance in the face of business disruptions.

With Lou Tedrick, VP of Learning and Development at Verizon and Senchal Murphy, Senior Director of Training & Onboarding, at The Kroger Co.

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Re-skill rapidly to meet business needs

The telecom industry is full of curveballs. You need your frontline prepared to pinch hit where the business needs them. Whether upskilling agents to support a new service tier or cross-training retail associates for telesales, Axonify helps you create focused learning paths to prepare your frontline workforce for whatever comes next.

EXPLORE ONGOING DEVELOPMENT
Cell C

You’re in good company

Telecom companies around the globe build high-performing frontline teams with training and communications that actually works with the unique way they work.

 

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Measure the impact of your training programs

Connect your training data to the KPIs you care about—from AHT to CSAT to FCR—so you can see which programs are driving results and focus your fine-tuning where it’ll make the biggest impact.

EXPLORE MEASUREMENT

Let’s make your frontline your biggest competitive advantage.