A telecom LMS that drives the metrics that matter

In stores or on the phones, when your frontline people have a great learning experience that meets all their training needs, they can deliver the stand-out experiences that yield loyal customers and top-line growth.

Learn how leaders in the telecommunications industry use Axonify to supercharge their frontline employee training:

  • Accelerate time to competency with the right training material
  • Improve performance—with personalized online training that won’t disrupt the flow of work
  • Communicate with and train employees in real time
  • Reskill rapidly to meet business needs
  • Measure the impact of telecommunications training
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Accelerate time to competency

Cut down on time spent on your onboarding training process, and get employees contributing faster. Axonify delivers a streamlined mobile learning experience that focuses on the most important things they need to know right away—then builds on it with bite-sized information every shift.

BT logo
decrease24% in training time
improvement5% in CSAT
decrease10% in repeat customer calls
improvement2.7% in connection rate

Learn how BT onboarded thousands of new agents in record time

A flexible learning platform that improves performance—without disrupting the flow of work

From product information to promotions to policies, your frontline retail associates and call center agents have a lot to remember. Keep key features and information top of mind with ongoing mobile learning that doesn’t pull them away from the places they need to perform. With Axonify, you can reinforce learning in just a few minutes a day, on the mobile devices they use every day.

Busy telecom center
call center agent
“The area managers that really adopted the platform outperformed every other area in the mystery shop as well as other KPIs. Once that started to happen, all our leaders were completely bought in and on board.”
– BRAD EAMER, MANAGER, CHANNEL TRAINING, SHAW COMMUNICATIONS
telecom employees receiving training

Communicate within your learning management system in real time

The traditional learning management system doesn’t meet the realities of the telecom frontline worker. Things change constantly—and to deliver an amazing customer experience, your frontline needs to be up to date. Axonify makes it easy to release timely, consistent information to employees, in the platform where they train every shift.

Explore Communications

Re-skill rapidly to meet business needs

The telecom industry is full of curveballs. You need your frontline prepared to pinch hit where the business needs them, and the right learning management software can help. Whether upskilling agents to support a new service tier or cross-training retail associates for telesales, Axonify helps you create focused learning paths to prepare your frontline workforce for whatever comes next.

Explore Skills Development

telecom employee in training
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Rogers logo
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You’re in good company

Telecom companies around the globe build high-performing frontline teams with online learning and communications built to fit perfectly with the unique way they work.

Measure the impact of your telecommunications training software

Connect your training data to the KPIs you care about—from AHT to CSAT to FCR—so you can see which training program is driving the biggest results and focus your fine-tuning where it’ll make an impact.

Explore Measurement

two people training with telecom LMS

Let’s make your frontline your biggest
competitive advantage.