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Media Coverage

Training the Frontline Retail Employee: A Critical Asset

The online retail space is expanding. More and more, customers are opting out of leaving the comfort of their couches and opting in to same-day delivery on both everyday needs and spontaneous online purchases alike. In the advent of online shopping, brick-and-mortar retailers must add value to the customer experience in order to avoid obsolescence. … Continued

Media Coverage

The Best Onboarding Never Ends

This is a true onboarding story. An 18-year-old recent high school graduate just got his first full-time job. He plans to work in the retail store for at least the next year so he can earn money for college. Then, because he’ll still need a job while in school, he may drop to part-time and … Continued

Media Coverage

Amazon: The Wake-Up Call The Retail World Needed

Truth time. When I started writing this article, I wanted to say something you might find pretty controversial: that Amazon is the best thing that’s happened to retail. It’s a bold statement, especially in the age of the “retail apocalypse” characterized by over 9,000 store closures in the U.S. over the past 12 months. With each door … Continued

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