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Media Coverage

Continuous Learning in an Age of Continuous Turnover

Agent development doesn’t end after the first 60 days. Your training support shouldn’t either. So what is the right approach? We need to move the conversation about learning away from its role in onboarding and instead focus on support throughout the entire agent experience, from their first day forward, so our people get up to … Continued

Media Coverage

How BT uses microlearning and gamification to transform customer service

Learn how BT transformed customer service by implementing a new approach to training. Written by Carol Leaman, CEO of Axonify. “Customer service is important to most businesses but for a telecom company⁠—it is absolutely critical. People simply aren’t willing to wait and since the market is a large, competitive one, they don’t have to. BT … Continued

Media Coverage

Retailers Are Using AI for Onboarding, Associate Retention

While most headlines about the transformation of retail focus on the consumer-side of the equation, there’s even more change going on behind the scenes. Competition between e-commerce and brick-and-mortar is forcing innovation in the way retailers approach the challenges that come with onboarding and retaining in-store associates.    

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