Join us for community-building opportunities, inspiring speakers and hands-on support to help you get the most out of the Axonify solution.
Frontline organizations are unique. And so are the team members that work every day to support frontline workers from an L&D, HR and Operations perspective. This year, we’re getting these team members together on two different occasions to help build connections and networks, share success stories and ideate on the future of frontline work.
Over 1.5 days, you’ll dive into visionary frontline success stories, engage in peer-driven learning and explore new ways to elevate frontline performance in your business. Don’t miss this chance to network, gain insights and take your frontline support to the next level!
This is your opportunity to connect with peers and frontline experts. What to expect?
Get exclusive insights from frontline leaders on how they’re making an impact and driving business results, like increasing sales, employee retention and more.
Gain practical tips and strategies to maximize your frontline enablement efforts.
Build valuable connections with other frontline leaders and expand your network.
Receive hands-on support to tackle workforce challenges and unlock new opportunities.
Full Agenda
September 22 8:00 am – 8:30 pm
Registration and breakfast
Grab a coffee, pick up your badge and get to know the other leaders in the room. This isn’t your typical conference—expect lots of conversation, idea‑sharing and connection right from the start.
8:00 am-9:00 am
Location: Industry Foyer – Studio 1 & 2
Grab a coffee, pick up your badge and get to know the other leaders in the room. This isn’t your typical conference—expect lots of conversation, idea‑sharing and connection right from the start.
Opening remarks: celebrating wins and looking ahead
Axonify’s CEO, Melissa Burghardt, will kick our time off together by shining a light on where we’re headed as we continue to reimagine frontline enablement.
9:00 am-9:30 am
Location: Industry
Axonify’s CEO, Melissa Burghardt, will kick our time off together by shining a light on where we’re headed as we continue to reimagine frontline enablement.
The state of the frontline: a senior leader panel
What’s on the minds of Senior Leaders of frontline organizations? Axonify’s own Chief Learning Architect, JD Dillon, will lead a conversation with Senior Leaders at Avolta, AT&T and BMO to dive deep into the state of frontline support, key themes that are emerging and inherent challenges these leaders are tackling for their organizations. You’ll walk away with insights on frontline executive priorities and how they’re adapting to the fast-paced nature of frontline work.
9:30 am-10:30 am
Location: Industry
What’s on the minds of Senior Leaders of frontline organizations? Axonify’s own Chief Learning Architect, JD Dillon, will lead a conversation with Senior Leaders at Avolta, AT&T and BMO to dive deep into the state of frontline support, key themes that are emerging and inherent challenges these leaders are tackling for their organizations. You’ll walk away with insights on frontline executive priorities and how they’re adapting to the fast-paced nature of frontline work.
Networking break
Fuel up, connect with your peers and stop by the Axonify Help Desk to get hands‑on advice from our on-hand team of experts.
10:30 am-11:00 am
Location: Industry Foyer
Fuel up, connect with your peers and stop by the Axonify Help Desk to get hands‑on advice from our on-hand team of experts.
Frontline connect: a group discussion
It’s time to talk shop. You’ll be matched with like‑minded peers from other organizations to share your thoughts, swap ideas and dig into the biggest trends and challenges in frontline work. You’ll leave with fresh insights, practical ideas and new connections you can lean on long after the event.
11:00 am-12:30 pm
Location: Industry
It’s time to talk shop. You’ll be matched with like‑minded peers from other organizations to share your thoughts, swap ideas and dig into the biggest trends and challenges in frontline work. You’ll leave with fresh insights, practical ideas and new connections you can lean on long after the event.
Lunch
Grab some food, keep the conversations going and make a few more connections.
12:30 pm-1:30 pm
Location: Atrium & Yard
Grab some food, keep the conversations going and make a few more connections.
From learning tool to business driver: how Giant Eagle proved ROI on the frontline
How do you prove ROI on the frontline when buy-in, ownership and priorities vary across teams? In this session, hear how Giant Eagle turned Axonify from a learning tool into a business driver — earning credibility with operations and IT, scaling adoption, and connecting results to real business outcomes. Walk away with practical strategies to build stronger business cases and expand your impact beyond your department.
1:45 pm-2:30 pm
Location: Industry
How do you prove ROI on the frontline when buy-in, ownership and priorities vary across teams? In this session, hear how Giant Eagle turned Axonify from a learning tool into a business driver — earning credibility with operations and IT, scaling adoption, and connecting results to real business outcomes. Walk away with practical strategies to build stronger business cases and expand your impact beyond your department.
Breakouts
2:45 pm-3:30 pm
Location: Industry Foyer
Heinen’s recipe for success: how the right mix of communications & learning fuels their people-first strategy
Exceptional customer experiences are built on confident, engaged workforces. Join Jeff Berquist from Heinen’s to discover how this family-owned grocer delivers world-class service by putting people first. He’ll show you how a strategic blend of learning and robust communication builds an engaged, workforce-ready team who maintains an 89% platform engagement. Learn how Heinen’s empowers its frontline to have a voice and peer-to-peer connection, directly enhancing the customer experience and boosting team agility. You’ll leave with practical insights on how prioritizing your people drives higher customer satisfaction.
This session is a great fit if you want to learn how to:
• Improve employee engagement and retention.
• Build more agile and prepared frontline teams.
• Blend communication tools with learning to fuel peer-to-peer knowledge sharing and continuous learning
• Empower your people to drive a better customer experience.
2:45 pm-3:30 pm
Location: Strategy 3 & 4
Exceptional customer experiences are built on confident, engaged workforces. Join Jeff Berquist from Heinen’s to discover how this family-owned grocer delivers world-class service by putting people first. He’ll show you how a strategic blend of learning and robust communication builds an engaged, workforce-ready team who maintains an 89% platform engagement. Learn how Heinen’s empowers its frontline to have a voice and peer-to-peer connection, directly enhancing the customer experience and boosting team agility. You’ll leave with practical insights on how prioritizing your people drives higher customer satisfaction.
This session is a great fit if you want to learn how to:
• Improve employee engagement and retention.
• Build more agile and prepared frontline teams.
• Blend communication tools with learning to fuel peer-to-peer knowledge sharing and continuous learning
• Empower your people to drive a better customer experience.
Heritage Communities: a blueprint for consistent execution & growth at scale
Exceptional care is built on a foundation of operational excellence and a well-trained workforce. Join Debbie Petru from Heritage Communities to learn how she is building a strong, scalable framework to support a growing business by prioritizing onboarding, compliance, and retention. She’ll show you how a strategic blend of learning and targeted communication is tackling the challenge of high turnover and strict regulatory requirements across 18 locations, achieving a 20% lift in compliance rates in just three months. You’ll learn how Heritage Communities balances core organizational standards with the unique needs of each community through their “80/20 rule,” empowering a consistent yet agile workforce. You will leave with practical insights on how a strategic, technology-driven approach can combat high turnover and improve operational efficiency.
This session is a great fit if you want to learn how to:
• Combat high turnover by creating a clear career path for employees
• Use a strategic approach to standardize core processes across multiple locations
• Drastically improve compliance rates and reduce business risk
• Leverage L&D as a strategic partner to support rapid growth and acquisitions
2:45 pm-3:30 pm
Location: Studio 2
Exceptional care is built on a foundation of operational excellence and a well-trained workforce. Join Debbie Petru from Heritage Communities to learn how she is building a strong, scalable framework to support a growing business by prioritizing onboarding, compliance, and retention. She’ll show you how a strategic blend of learning and targeted communication is tackling the challenge of high turnover and strict regulatory requirements across 18 locations, achieving a 20% lift in compliance rates in just three months. You’ll learn how Heritage Communities balances core organizational standards with the unique needs of each community through their “80/20 rule,” empowering a consistent yet agile workforce. You will leave with practical insights on how a strategic, technology-driven approach can combat high turnover and improve operational efficiency.
This session is a great fit if you want to learn how to:
• Combat high turnover by creating a clear career path for employees
• Use a strategic approach to standardize core processes across multiple locations
• Drastically improve compliance rates and reduce business risk
• Leverage L&D as a strategic partner to support rapid growth and acquisitions
Networking break
Grab a snack, connect with your peers, and get one-on-one advice from our experts at the Axonify Help Desk.
3:30 pm-4:00 pm
Location: Industry Foyer
Grab a snack, connect with your peers, and get one-on-one advice from our experts at the Axonify Help Desk.
Customer show & tell
So many frontline organizations are achieving big goals with Axonify. And we want you to hear some of their stories. During this customer showcase, you’ll hear how organizations like Lunds & Byerlys, Longo’s and Deutsch Family Wine and Spirits are thinking big, trying new things and driving business value with Axonify.
4:00 pm-5:00 pm
Location: Industry
So many frontline organizations are achieving big goals with Axonify. And we want you to hear some of their stories. During this customer showcase, you’ll hear how organizations like Lunds & Byerlys, Longo’s and Deutsch Family Wine and Spirits are thinking big, trying new things and driving business value with Axonify.
Evening event
Wind down and connect with your peers. Join us for a casual evening of conversations, light snacks, and drinks. It’s the perfect opportunity to meet other attendees and build new connections.
6:30 pm-8:30 pm
Location: Atrium & Yard
Wind down and connect with your peers. Join us for a casual evening of conversations, light snacks, and drinks. It’s the perfect opportunity to meet other attendees and build new connections.
September 23 8:00 am – 2:30 pm
Breakfast
Grab a coffee, pick up your badge and get to know the other leaders in the room. This isn’t your typical conference—expect lots of conversation, ideas‑sharing and connection right from the start.
8:00 am-9:00 am
Location: Industry Foyer – Studio 1 & 2
Grab a coffee, pick up your badge and get to know the other leaders in the room. This isn’t your typical conference—expect lots of conversation, ideas‑sharing and connection right from the start.
Welcome back
JD Dillon will kick off day two, summarizing key takeaways from yesterday’s discussions and setting the stage for a day focused on practical application and future-forward thinking.
9:00 am-9:15 am
Location: Industry
JD Dillon will kick off day two, summarizing key takeaways from yesterday’s discussions and setting the stage for a day focused on practical application and future-forward thinking.
Enabling the frontline: goeasy’s blueprint for driving performance with a holistic support strategy
At goeasy, the frontline is the business. And properly supporting the team that delivers to goeasy’s customers is mission critical. Learn how goeasy built strategic partnerships across the business to create a single, powerful support system. You’ll learn how this collaborative approach led to a $1.2M savings in training costs and an 82% reduction in onboarding time. See how goeasy leans into Axonify to empower employees, drive business results, and ensure they’re always ready for what’s next.
9:15 am-10:00 am
Location: Industry
At goeasy, the frontline is the business. And properly supporting the team that delivers to goeasy’s customers is mission critical. Learn how goeasy built strategic partnerships across the business to create a single, powerful support system. You’ll learn how this collaborative approach led to a $1.2M savings in training costs and an 82% reduction in onboarding time. See how goeasy leans into Axonify to empower employees, drive business results, and ensure they’re always ready for what’s next.
Product vision
Get an exclusive look into the future of Axonify! Our product team will share their vision and reveal what’s next on the roadmap. Learn about the new features and enhancements designed to help you solve your biggest frontline challenges and drive even more business value.
10:00 am-10:20 am
Location: Industry
Get an exclusive look into the future of Axonify! Our product team will share their vision and reveal what’s next on the roadmap. Learn about the new features and enhancements designed to help you solve your biggest frontline challenges and drive even more business value.
The Accelerator: a hack-a-thon exercise
Step into the future of frontline work. In this interactive session, you’ll team up with peers to explore bold “what if” scenarios that challenge the way organizations support and empower their people. Together, you’ll craft forward-thinking solutions that move beyond today’s obstacles and shape what comes next. You’ll walk away with fresh ideas to bring back to your organization, new connections across industries and maybe even bragging rights.
10:20 am-12:00 pm
Location: Industry, Strategy 3 & 4, Studio 1, Studio 2
Step into the future of frontline work. In this interactive session, you’ll team up with peers to explore bold “what if” scenarios that challenge the way organizations support and empower their people. Together, you’ll craft forward-thinking solutions that move beyond today’s obstacles and shape what comes next. You’ll walk away with fresh ideas to bring back to your organization, new connections across industries and maybe even bragging rights.
Working lunch
Fuel up while you collaborate during the final hour of your hack-a-thon working session.
12:00 pm-1:00 pm
Location: Industry, Strategy 3 & 4, Studio 1, Studio 2
Fuel up while you collaborate during the final hour of your hack-a-thon working session.
Breakout sharing
Teams from this morning’s hack-a-thon will present their innovative solutions and share the powerful ideas they developed to drive the frontline forward.
1:00 pm-2:15 pm
Location: Industry
Teams from this morning’s hack-a-thon will present their innovative solutions and share the powerful ideas they developed to drive the frontline forward.
Awards and wrap up
Join us as we celebrate the winners of the hack-a-thon and honor the community’s incredible achievements. We’ll close out the event by sharing a final thank you and a look ahead, ensuring you leave inspired and ready to make a difference in your organization.
2:15 pm-2:30 pm
Location: Industry
Join us as we celebrate the winners of the hack-a-thon and honor the community’s incredible achievements. We’ll close out the event by sharing a final thank you and a look ahead, ensuring you leave inspired and ready to make a difference in your organization.
Past Events
Community Days Atlanta
This frontline forward event featured two days of workshops, networking and peer learning focused on frontline performance forward. Event attendees heard success stories from organizations like AT&T, Johnson & Johnson, O’Reilly Auto Parts and more. Together, we explored the value proper frontline support can bring to an organization and the people it serves.
FAQS
Can I attend both Atlanta and Toronto Community Days?
Absolutely! Although some general sessions may cover similar topics, each location will have different customer speakers, providing fresh insights and unique peer-to-peer learning opportunities.
Does it cost money to attend?
There is no registration fee to attend the event.
Will the sessions be recorded?
Select main stage sessions will be recorded and shared with registered attendees after the event. However, hands-on workshops and networking sessions will not be recorded.
Who should attend Community Days?
These events are ideal for Axonify users, HR and Learning & Development professionals, and anyone seeking to leverage Axonify to enhance their business strategies and frontline performance.
Are Community Days the same as AxoniCom?
No, Axonify Community Days are smaller events focused on more intimate networking and learning. AxoniCom is a large-scale annual conference.