Open lines of communication
equal success for SEG’s frontline
Any feedback is good feedback
Southeastern Grocers’ associates are the face of their organization, interacting with customers and living the realities of the grocery frontline day-to-day. So they’re a great resource to learn from about what’s next in the industry.
“For us, it’s very important to be connected with our associates and to listen loudly, ask for feedback. Of course, you are always wanting and expecting positive feedback, but even if it’s not positive, it is constructive feedback,” says Laura.
“Take an action, just listen, and understand what the needs are and what are the gaps that you need to fill. Associates are extremely open and very generous when they are sending their feedback. And if you are not receiving any feedback that also tells you that maybe they are not as engaged as they should be. So, if you don’t receive any feedback, make a change.”