Calculate the hidden cost of information gaps on your frontline

When your frontline workers don’t have real-time access to critical information, your business pays the price. Use this calculator to see how much it’s costing you.

See how much your information gaps cost

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Cost of NOT Knowing (internal)

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Cost of Knowing (Internal)

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How your frontline finds answers today—and why it’s costing you

We asked one of our early adopters how their frontline team find answers to customer questions today. Here are the results: It’s harder than it should be—slow, inconsistent and frustrating for everyone involved.

What impact do these channels have on your customer experience?

Slow response times

Almost 90% (88.4%) said it took over five minutes to find an answer. 58% percent took more than 15 minutes!

That’s time your customers can’t get back.

Inconsistent information

Seeking answers from coworkers or external sources can lead to inaccurate information and lost productivity.

Wrong answers create confusion, rework and customer frustration.

Lost productivity

Time spent searching for answers takes frontline staff “off floor,” so they’re less available to deliver crucial customer service.

Knowledge gaps have a direct cost.

Companies using Axonify deploy training 5x faster.

Ready to optimize your frontline workforce? With Axonify, you can train faster, execute consistently and reduce costs.

Calculate your hidden cost