Layer 0

LET'S TALK ABOUT HOW TO MAKE EVERY STORE YOUR BEST STORE

Booth 4141

Axonify experts will be onsite at NRF 2020 sharing insider insights and strategies for transforming your frontline associates from profit killers into CX wizards. 

Book time with us at NRF

SESSION

How to Build a High Performing Frontline

Monday, January 13, 11:00-11:30am | Expo Level 3, Stage 4

Synopsis:

Frontline employees are the face of your organization. And in a world where brick-and-mortar is going head-to-head with online retailers for share of wallet, your associates' ability to execute can make or break your success. So how do you arm this highly dispersed, high-turnover, introductory position team to deliver stand-out in-store experiences?

This executive panel, featuring The Retail Doctor’s Bob Phibbs and Foot Locker's VP CX and Sales for North America, Tony Aversa, will dive into what retailers need to do to thrive in today’s cut-throat retail environment. They’ll share insider stories of how leading retailers are tapping into the power of their frontline teams to deliver next-level CX. Plus, they’ll offer proven tips for shifting organizational mindset around the importance of investing in associate growth, learning and engagement.

SPEAKERS

CAROL LEAMAN

CEO, Axonify

BOB PHIBBS

CEO, the Retail Doctor

TONY AVERSA

VP CX and Sales for
North America, Foot Locker