Returns Fraud: The Hidden Billion-Dollar Drain on Retail

Returns fraud and refund abuse have surged alongside shoplifting and Organized Retail Crime (ORC), posing significant challenges for retailers. Factors like the COVID-19-driven e-commerce boom, lenient return policies, and labor shortages exacerbate the issue. Retailers are increasingly relying on technology, stricter policies, and staff training to combat these fraudulent activities, protect margins, and maintain competitive customer experiences.

Read the full article at Retailist Magazine.