How to Transform Frontline Managers Into Leaders

Guest

Monica Rothgery
Author of Lessons from the Drive-Thru: Real Life Wisdom for Frontline Leaders

Frontline managers have the power to change lives. But 49% are burned out on a daily basis. If we’re going to rely on them to run our businesses and take care of our people, they’ll need our help.

Monica Rothgery, former Chief Operations Officer of KFC U.S., joins JD Dillon to discuss the essential role frontline managers play in today’s workplace. They’ll explore practical strategies for helping managers balance corporate priorities, demanding customers and frontline needs. Sharing real-world stories and lessons learned from years spent managing restaurants, movie theaters and theme parks, they’ll unpack why it’s time to shift from managing to leading on the frontline.

JD Dillon, Chief Learning Architect

JD Dillon became an expert on frontline training and enablement over two decades working in operations and talent development with dynamic organizations, including Disney, Kaplan and AMC. A respected author and speaker in the workplace learning community, JD also continues to apply his passion for helping frontline employees around the world do their best work every day in his role as Axonify's Chief Learning Architect.

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