How Marriott increased frontline knowledge by 20% to elevate guest experiences

How do you train 800,000 people across 9,000 locations—without slowing them down? Marriott found a way to keep learning quick, easy, and helpful—for every associate, everywhere. They were able to:

  • Combine training and comms in one mobile-first platform
  • Deliver personalized, bite-sized lessons on the go
  • Build team confidence without pulling people off the floor

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Marriott’s secret to repeat guests starts with their frontline

Download the 2025 Hospitality Playbook for simple, practical ways to tackle the biggest workforce challenges in the industry.

  • How to manage high guest expectations without overwhelming your team.
  • Quick fixes for keeping operations on track during unexpected events.
  • Effective ways to reduce burnout and turnover in your frontline teams.
  • Make communication accessible for all in a cross-culture workforce.