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Welcome. We're so glad you're here, because it means you know your success rides on supporting your frontline smarter. So, explore. Snag some free training content. Soak up all the fresh ideas. (There's lots more where this came from.) Together we'll move the #frontlineforward.
Free frontline training content. No strings attached.
The faster things change, the harder it gets to prepare your frontline people to stay safe and do the right things at work every day. How do you build the right training content quickly enough to keep them proactively performing in all the right ways?
We’ve got you.
We’re sharing free plug-and-play training videos you can put in place right now. Like, today. And we’re adding new content every week, so we can let you know each time it’s updated.
Get more ideas for supporting your frontline smarter
Because one-and-done doesn’t get the job done
If you want your employees to be both safe AND compliant (and who doesn’t?), it takes more than just sending a safety update or pushing out mandatory compliance training. You need to make sure employees actually read the update/do the training. And you need to make sure they understand the content (so they can put it into practice).
But let’s be real, awareness and information alone aren’t enough. That’s where reinforcement comes in. When you regularly remind employees of what they should be doing and reinforce the right behaviors (like proper handwashing technique, for example), eventually it becomes a habit. And when safety and compliance are habits, everyone wins.
The need for speed
Whether you’re ramping up newbies or prepping pros for new roles, getting your frontline up to speed needs to happen fast. But it shouldn’t come at the expense of keeping them safe and productive over the long term.
Speed, safety and productivity are all top priorities. Finding the right balance takes your efforts from “quick and dirty” to “quick and effective.”
Here are some tips on how you can have it all:
|Keep it simple|
Focus only on the topics employees need to confidently perform in their new roles. That means keep the need-to-know stuff and scrap the nice-to-know stuff (until later).
|Make sure it takes|
Just because you send out a safety update or tell employees to complete their compliance training, it doesn’t mean they’ll read/do it. (Or, that they’ll remember it!) Use daily reinforcement and ongoing reminders to make safety and compliance stick.
|Think: fast and frequent
Frontline employees have a lot to do. But they don’t have a lot of time. Use short, daily communications to keep introducing new, important things, so employees always have the information they need to do their jobs well.
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The ABCs of getting them on the same page
Frontline employees are the most visible portion of your workforce. They’re also the most cut-off from the bigger picture of what’s important. And that’s a BIG problem because when they’re out of the loop they make mistakes, introduce inconsistencies and degrade customer experience. If there’s only one thing you can take on to better support your frontline…This. Should. Be. It. And it’s as easy as “ABC.”
Making communications available on a shared breakroom device, shop floor terminal, or POS system is a great place to start. If you want to extend your reach even further, consider implementing a Bring Your Own Device (BYOD) policy.
It might make sense to send some messages to your entire frontline workforce, but not others. And some messages can be scheduled in advance, where others may need to go out in real-time. The more control you have over your communications, the easier it is to get everyone aligned.
The errors and omissions inconsistent messages can introduce in your business are no joke. When everyone gets the same message, in the same way, at the same time they can trust the source—and you can trust that your intended communication is coming through loud and clear.
We’re on the same page. Keep the content coming!
Keep your frontline happy (and your bottom-line humming)
Simply put, happy employees are good for business. That’s because happy employees are engaged. And engaged employees stay longer, deliver better customer experiences and genuinely want your business to succeed.
What’s less simple is keeping employees happy. That takes a winning combination of opportunities for growth, direct communication, recognition and ongoing support.
It can be hard to know if what you’re doing is actually working. Take the quiz to help you determine how your efforts to keep employees happy and engaged are translating.
Want more help to keep your employees happy? Gladly!
Agility for the (quick) win
If your employees can’t keep up, your business will fall behind. So how do you develop the agility required to make sure they’re ready for anything? We know this isn’t what you want to hear, but it takes time.
If you’re looking for a quick win, here’s one: Make resources available on demand.
Provide a simple, searchable knowledge base with easy-to-use job aids and performance support tools. (Bonus points if it’s online). This way, employees always have somewhere to go to get timely help if they have questions. So, when you need to shuffle employees around to respond to changing business demands, they can access the information they need to get the job done—even if they’ve never done the job before.
Ready for more tips to help you keep up with change and get ahead of the competition delivered directly to your inbox? You bet!