I AM
Your cost center
Your competitive advantage

 

Welcome. We're so glad you're here, because it means you know your success rides on supporting your frontline smarter. So, explore. Snag some free training content. Soak up all the fresh ideas. (There's lots more where this came from.) Together we'll move the #frontlineforward.

Keep me in the loop

Where do you want to start?      Keep them safe      Get them contributing faster      Get them on the same page      Keep them happy      Make them agile

Free frontline training content. No strings attached.

The faster things change, the harder it gets to prepare your frontline people to stay safe and do the right things at work every day. How do you build the right training content quickly enough to keep them proactively performing in all the right ways?

We’ve got you. 

We’re sharing free plug-and-play training videos you can put in place right now. Like, today. And we’re adding new content every week, so we can let you know each time it’s updated. 

Free content? Yes please!

Get more ideas for supporting your frontline smarter

I AM
Making mistakes
Staying safe

I AM
Learning slowly
Contributing quickly

I AM
In the dark
In the loop

Because one-and-done doesn’t get the job done

If you want your employees to be both safe AND compliant (and who doesn’t?), it takes more than just sending a safety update or pushing out mandatory compliance training. You need to make sure employees actually read the update/do the training. And you need to make sure they understand the content (so they can put it into practice).

But let’s be real, awareness and information alone aren’t enough. That’s where reinforcement comes in. When you regularly remind employees of what they should be doing and reinforce the right behaviors (like proper handwashing technique, for example), eventually it becomes a habit. And when safety and compliance are habits, everyone wins.

Get more sound tips on how to keep your frontline safe

The need for speed

Whether you’re ramping up newbies or prepping pros for new roles, getting your frontline up to speed needs to happen fast. But it shouldn’t come at the expense of keeping them safe and productive over the long term.

Speed, safety and productivity are all top priorities. Finding the right balance takes your efforts from “quick and dirty” to “quick and effective.”

Here are some tips on how you can have it all:

SPEEDSAFETYPRODUCTIVITY
Keep it simple
Focus only on the topics employees need to confidently perform in their new roles. That means keep the need-to-know stuff and scrap the nice-to-know stuff (until later).
Make sure it takes
Just because you send out a safety update or tell employees to complete their compliance training, it doesn’t mean they’ll read/do it. (Or, that they’ll remember it!) Use daily reinforcement and ongoing reminders to make safety and compliance stick.
Think: fast and frequent
Frontline employees have a lot to do. But they don’t have a lot of time. Use short, daily communications to keep introducing new, important things, so employees always have the information they need to do their jobs well.

Quick! Send me more

Read this guide for more tips on how to get your employees contributing faster.

Get the guide

The ABCs of getting them on the same page

Frontline employees are the most visible portion of your workforce. They’re also the most cut-off from the bigger picture of what’s important. And that’s a BIG problem because when they’re out of the loop they make mistakes, introduce inconsistencies and degrade customer experience.  If there’s only one thing you can take on to better support your frontline…This. Should. Be. It. And it’s as easy as “ABC.” 

Accessible

Making communications available on a shared breakroom device, shop floor terminal, or POS system is a great place to start. If you want to extend your reach even further, consider implementing a Bring Your Own Device (BYOD) policy.

Broadcast

It might make sense to send some messages to your entire frontline workforce, but not others. And some messages can be scheduled in advance, where others may need to go out in real-time. The more control you have over your communications, the easier it is to get everyone aligned.   

Consistent

The errors and omissions inconsistent messages can introduce in your business are no joke. When everyone gets the same message, in the same way, at the same time they can trust the source—and you can trust that your intended communication is coming through loud and clear. 

We’re on the same page. Keep the content coming!

I AM
Detached
Engaged

I AM
Confused
Confident

Can’t decide where to start? We can help.

Every two weeks our awesome CEO, Carol Leaman, sends out a letter featuring stirring stories, fresh facts and interesting ideas, all focused on supporting the frontline smarter.

Sign me up

Keep your frontline happy (and your bottom-line humming)

Simply put, happy employees are good for business. That’s because happy employees are engaged. And engaged employees stay longer, deliver better customer experiences and genuinely want your business to succeed.

What’s less simple is keeping employees happy. That takes a winning combination of opportunities for growth, direct communication, recognition and ongoing support.

It can be hard to know if what you’re doing is actually working. Take the quiz to help you determine how your efforts to keep employees happy and engaged are translating.

Want more help to keep your employees happy? Gladly!

Agility for the (quick) win

If your employees can’t keep up, your business will fall behind. So how do you develop the agility required to make sure they’re ready for anything? We know this isn’t what you want to hear, but it takes time.

If you’re looking for a quick win, here’s one: Make resources available on demand.

Provide a simple, searchable knowledge base with easy-to-use job aids and performance support tools. (Bonus points if it’s online). This way, employees always have somewhere to go to get timely help if they have questions. So, when you need to shuffle employees around to respond to changing business demands, they can access the information they need to get the job done—even if they’ve never done the job before.

Ready for more tips to help you keep up with change and get ahead of the competition delivered directly to your inbox? You bet!

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“The speed at which we’ve been able to deliver crucial training content to our employees during this challenging time, especially without disrupting their flow of work, has made all the difference.”

- Claudia Lara, Senior Manager, Content Development & Design, Southeastern Grocers

Explore new ideas

We’re all about helping you build frontline agility for the long term. And we write down the best ideas on our blog for easy sharing.

Check it out

How do frontline employees actually feel about the support they get at work?

See the research

Learn while you listen

We regularly sit down with smart people from around the globe to share ideas around how to help frontline workers be the best they can be.

Have a listen

Ready to talk about moving your #FrontlineForward?