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POLLING THE FRONTLINE: WHAT’S HAPPENING IN F&I
The volatile financial market is having a severe impact on consumers, causing a notable increase in difficult and emotional conversations for F&I workers to navigate. Are they ready? We asked 500 F&I employees to find out.
F&I workers are seeing a huge increase in difficult conversations with customers in financial distress, but they’re not getting the right training and tools to address this. As a result, 40% of respondents say their mental health is impacted—and they’re feeling less productive as a result.
Get the full survey findings here, but here’s a glimpse at the insights we uncovered.
F&I workers are already seeing the recession impact consumers in several ways, including overdrafting, delayed payments, refinancing and loan applications to help with everyday expenses.
While F&I workers are seeing a notable increase in challenging and even hostile situations with customers, many don’t have the support, resources and tools they need to navigate these conversations. In fact, almost 20% of respondents witnessing these changes in customer behavior say their employer hasn’t done anything differently.
So what are F&I workers looking for to help them stay productive and engaged during these challenging times? Download the full poll to get the full story.