Polling the U.K. frontline
Gen Z has grown up with on-demand learning—videos, forums, instant feedback. They want to succeed and learn fast, but most are stepping into frontline roles without the training to do it.
What happens when the U.K.’s youngest working cohort enters the frontline without real support?
Gen Z workers want to perform—but they’re not being set up to succeed. Most say their training stopped at onboarding, and nearly half say it was boring or irrelevant.
Key findings:
When basic support is missing, it’s not just about missed tasks—it’s about mindset. Gen Z workers are questioning whether they even belong.
Key insight: This isn’t a question of work ethic. It’s a question of preparation. And without proper training, even motivated workers may consider leaving if the support isn’t there.
Gen Z knows how they learn best—and it’s not through lectures or static manuals. They want training that fits into the flow of work: short, mobile and interactive. They’re not asking for hand-holding. They’re asking for practical, personalised support that reflects the real challenges of the job and helps them succeed from day one.
Key insight: Gen Z isn’t disengaged—they’re under-supported. They’re asking for the right kind of training, not more of the same approach that doesn’t fit their day-to-day realities.
Gen Z frontline workers don’t want training that pulls them away from the job. They want training that’s part of it—quick, relevant, mobile and consistent.
What they want from training now:
Key insight: To retain rising talent, companies must treat training as a continuous part of the job, not a one-time download.
📥 Want to dig deeper into Gen Z’s expectations and learn how to support the U.K.’s youngest frontline workers?
Get the report now!
"*" indicates required fields