The Goldilocks zone of customer experience

How to get it ‘just right’ for today’s High Street shoppers

See what getting it ‘just right’ means

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Want to unlock the real-world perspectives of 2,500+ shoppers? Martin Newman’s latest findings include responses from online consumer surveys, focus groups and interviews with UK High Street shoppers exiting leading multichannel retail that reveal what retailers need to know right now to better enable their shop floor staff to deliver customer experiences that are “just right”.

Martin Newman is a global customer experience expert with a 40-year track record in the retail sector. In previous roles, he led marketing, e-commerce and digital teams for brands including Harrods, Burberry, Pentland Brands, Ted Baker and Intersport.

In the report, you’ll find:

  • Customers sentiments on the store shopping experience
  • Analysis from a retail industry expert on actionable insights for retailers
  • Case studies and solutions for how to deliver impeccable store service