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Posts by Patrick Icasas

Patrick Icasas

Patrick Icasas is a freelance writer covering the topics that matter most to L&D and HR professionals, with occasional forays into CPG and fiction writing.

Stressed Woman Wearing Uniform With Apron Working In Supermarket Holding Digital Tablet Looking At Screen, Take Head, Grocery Shelves On Background.

Communication, Trends

How to avoid information overload with your frontline staff

Retail Store Associate Development

Operational Support

5 reasons poor workforce readiness will cost your product launch

Grocery store employee helping a customer.

3 ways to drive brand advocacy in frontline workers (hint: the answer isn’t hiring bonuses!)

Two Warehouse Clerks Giving Each Other High Five For Teamwork In Import And Export Firm.

Engagement, Gamification, Modern Training

7 lessons hybrid learning teaches us about gamification

Tattooed Bearded Worker In Overalls Having Hard Day On The Work. Storage Of Import And Export Firm Interior.

Signs your frontline workforce has information overload (and why it’s a problem)

Frontline Workers Looking At Lms On Tablet And Phone

Modern Training, Technology and Product

LMS Basics: What is a learning management system?

Frontline Employee Referral Program

How to implement a frontline employee referral program

Employees Sharing Feedback

7 common frontline employee feedback mistakes

Logistics Workers Practicing Supply Chain Agility

Modern Training, Operational Support

Supply chain agility: What it is and why you need it

How To Run An Ama Session At Your Frontline Organization

Communication, Engagement

How to run an AMA session at your frontline organization

internal communications audit

How to run an internal communications audit (+worksheet!)

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