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Feature Image 70% Of Retail Managers Reported Return Fraud At Their Store In The Last Three Months

Modern Training, Trends

We asked 300 retail managers about return fraud. Here’s what we learned.

Russell Wigginton & Mark Person Elizabeth Thompson on creating a culture of belonging

Customer Stories, Engagement, Leadership, Trends

Creating a culture of belonging in frontline organizations

Retail Workers

What retail workers want: Employee engagement secrets from a retail staffing expert

AxoniCom 2023 panel with Harbor Freight Tools, MOHR Retail and Zebra Technologies

Ongoing Development, Trends

6 expert tips on preparing your people for anything

Rue21 At Nrf24

Dispatches from NRF 2024: 4 takeaways from Retail’s Big Show

Jessica Lee, Senior Vice President of Global Talent Development at Marriott International, Cris Harper, Vice President of Talent Experience at Giant Eagle and Dani Johnson, Co-founder and Principal Analyst at RedThread Research, at AxoniCom 2023

8 must-read frontline 2024 trend predictions

Prioritizing Guest Experience

Communication, Modern Training, Trends

5 ways to prioritize guest experience in challenging times

Happy employees putting groceries on shelves at supermarket.

Modern Training, Operational Support, Trends

We asked 500 U.K. managers about the state of their operations. Here’s what we learned.

Employees using AI at work

Technology and Product, Trends

How AI is changing the workplace (and can make jobs more human)

Retail manager overseeing operations

We asked 500 frontline managers about the state of their operations. Here’s what we learned.

In The KnowS02e20 1920x1080 AxoniCom 2023 Preview

AxoniCom 2023 preview: 3 things to get excited about

State Of The Foodservice Industry

There’s a perfect storm in the foodservice industry—here’s what you need to know

DEIB in foodservice and restaurants

Engagement, Trends

The role of DEIB in driving memorable foodservice guest experiences

Shopping Mall

Engagement, Onboarding, Trends

We talked to 300 frontline managers about seasonal hiring. Here’s what we learned.

Hotel staff at front desk

Modern Training, Trends

We asked 300 hospitality managers about human trafficking. Here’s what we learned.

Preparing Restaurant Employees When You Raise Menu Prices

Communication, Modern Training, Trends

5 ways to prepare your restaurant employees when you raise menu prices

Hospitality Worker Answering Phone Call At Front Desk

4 things hospitality workers want (and need!) to deliver next-level service

Theft prevention strategies

Technology and Product, Trends

4 ways Axonify supports theft prevention strategies

An enabled manager in a grocery store speaks to a group three associates

How enablement can (finally) unburden managers

Frontline Employee Retail Associate Enablement

Why enablement matters—and what it’ll cost if you ignore it

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