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Frustrated, Receptionist And People At Front Desk Of Hotel For Angry Client, Lost Luggage And Check In Problem. Customer Service, Concierge And Late Booking With Woman In Lobby For Appointment Error

Difficult customers are on the rise. How organizations can help workers deal with them

Hospitality Employee Meeting

Digital transformation in hospitality: 5 key takeaways for industry leaders

Woman Using Mobile Smart Phone

New task management features from Axonify

Stressed Woman Wearing Uniform With Apron Working In Supermarket Holding Digital Tablet Looking At Screen, Take Head, Grocery Shelves On Background.

Communication, Trends

How to avoid information overload with your frontline staff

Nrf Expo Floor 2025

The future of retail: Key takeaways from NRF 2025

How To Deal With Difficult Customers

Frontline SOS: How to deal with difficult customers

Person using tablet

Axonify Operations: New task management features to inspire consistency and visibility

Axonify Grocery Worker Device

Solve frontline challenges with Axonify’s new Communications release

Retail shoe store employee and customer.

Want to attract and retain top retail talent? Prioritize DEI.

Deskless Report Cover

Just launched: The Deskless Report 2024

Rush Hour

Modern Training, Onboarding, Trends

We talked to 450 frontline managers about seasonal hiring. Here’s what we learned

Feature Image 70% Of Retail Managers Reported Return Fraud At Their Store In The Last Three Months

Modern Training, Trends

We asked 300 retail managers about return fraud. Here’s what we learned.

Russell Wigginton & Mark Person Elizabeth Thompson on creating a culture of belonging

Customer Stories, Engagement, Leadership, Trends

Creating a culture of belonging in frontline organizations

Retail Workers

What retail workers want: Employee engagement secrets from a retail staffing expert

AxoniCom 2023 panel with Harbor Freight Tools, MOHR Retail and Zebra Technologies

Ongoing Development, Trends

6 expert tips on preparing your people for anything

Rue21 At Nrf24

Dispatches from NRF 2024: 4 takeaways from Retail’s Big Show

Jessica Lee, Senior Vice President of Global Talent Development at Marriott International, Cris Harper, Vice President of Talent Experience at Giant Eagle and Dani Johnson, Co-founder and Principal Analyst at RedThread Research, at AxoniCom 2023

8 must-read frontline 2024 trend predictions

Prioritizing Guest Experience

Communication, Modern Training, Trends

5 ways to prioritize guest experience in challenging times

The Employees Putting Groceries On Aisle And Exposing Them At Supermarket.

Modern Training, Operational Support, Trends

We asked 500 U.K. managers about the state of their operations. Here’s what we learned.

Employees using AI at work

Technology and Product, Trends

How AI is changing the workplace (and can make jobs more human)

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