Posts by Alex Kinsella

Alex Kinsella

Alex Kinsella is a freelance content marketer and writer based in Kitchener, Ontario. Alex has contributed to publications including BetaKit, The Community Edition, Grand Magazine and more.
A male retail associate holds a shoe box while working during a new product launch.
Modern Training

What a successful shoe launch looks like—through the eyes of an associate

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An enabled manager in a grocery store speaks to a group three associates
Trends

How enablement can (finally) unburden managers

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Employee Standing In Retail Store
Modern Training

Retail and grocery associates feel scared to go to work—how the right training can ease their fears

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Professional Meeting
Modern Training

How to prepare your F&I workers for difficult conversations

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On-the-job Performance

Customer satisfaction vs. customer experience vs. customer service: what’s the difference?!

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