The State of Frontline Retail Operations Explained

The retail landscape is shifting, requiring managers to tackle challenges like theft, talent shortages, and outdated technology. In 2022, U.S. retailers lost $95 billion to theft, with issues escalating in 2023. Axonify’s survey highlights theft and violence, hiring difficulties, and the need for updated POS systems as top concerns. Managers seek senior leadership support for tools, training, and customer service improvements. As customer expectations rise, retailers must ensure operational efficiency and address challenges with proper tools and training to start 2024 effectively.

Read the full article at RetailWit.