Frontline work is hard—and it’s getting harder. As workers navigate difficult customers, limited resources, safety concerns and many other disruptions, they’re looking for more help to do their jobs well.
But why is this so difficult? In the frontline world, every minute counts—and L&D is in a constant battle with Ops to carve out time, resources and bandwidth to get workers trained and enabled. JD Dillon, Axonify Chief Learning Architect, and Claude Werder, Brandon Hall HCM Principal Analyst, dive into the critical needs of workers and managers and translate them into must-have technology requirements. If you’re an L&D leader serving frontline teams, this is THE list of capabilities to look for in your tech stack.
JD Dillon became an expert on frontline training and enablement over two decades working in operations and talent development with dynamic organizations, including Disney, Kaplan and AMC. A respected author and speaker in the workplace learning community, JD continues to apply his passion for helping frontline employees around the world do their best work every day in his role as Axonify’s Chief Learning Architect.
Claude Werder has over 25 years of experience as an HR consultant and executive and people leader for media and news organizations. Leading Brandon Hall Group’s Talent Management, Leadership Development and Diversity, Equity and Inclusion practices, Claude focuses on how organizations must transform culturally and strategically to meet the needs of the emerging workforce and workplace.