Retailers view return fraud with urgency

Retailers are increasingly concerned about return fraud, with 81% acknowledging it as a growing issue and 70% experiencing it recently. Common fraud types include returning stolen items, used items, and receipt fraud. Challenges in fraud prevention are exacerbated by insufficient staff training and fear of customer violence. Many managers report outdated policies and inadequate training, impacting their ability to manage fraudulent returns effectively.

Read the full article at Chain Store Age.